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Drive the healthy adoption and positive experience of Datadog’s largest and most strategic customers.

Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
Own and project manage the on-boarding process for new customers.
Discover, own and manage the customer’s success plan.
Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
Proactively build and maintain targeted relationships with people of influence throughout the customer base.
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
Monitor and analyze usage trends to uncover potential renewal opportunities and risks.
Act as the primary owner of customer adoption and health.
Support colleagues and cross functional teammates in the development of best practices.
Align customers technical and business objectives to our platform offerings with demonstrated understanding of observability and security platforms.

Minimum of 5+ years in a Customer Success or Account Management role in B2B SaaS.
Strong experience working with a portfolio of accounts that included large Enterprise.
Excellent in driving discovery to understand your customers key pain points, objectives and priorities.
Demonstrate expert level in communicating complex concepts and aligning them to the pains and objectives of your customers.
Experienced in shifting your message effectively to align with the expectations of the audience.
Excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices.
Able to travel for customer onsite visits and events as required.
Fluent in written and spoken Japanese.
Fluent in written English.
At least high conversational level in spoken English.

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

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Senior Enterprise Customer Success Manager at Datadog

Senior Enterprise Customer Success Manager