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About the Role

The Senior Business Manager will provide strategic and operational leadership across two DMC Primary Care GP practices, supporting service growth, strong governance, financial performance, and patient-centred care. This role requires a commercially minded primary care leader with strong NHS relationships, current market knowledge, and the ability to deliver rapid improvements through effective people leadership, technology, AI, and data-led decision-making.

Responsibilities

Provide senior oversight of day-to-day operations across both GP practices, ensuring efficient, responsive, and safe service delivery.
Develop and implement business plans that support growth, performance improvement, and long-term sustainability.
Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs, and other healthcare stakeholders.
Improve reputation, governance, and CQC readiness, with a focus on achieving outstanding patient care and service quality.
Use data, digital tools, and AI-enabled approaches to support quick decision-making, performance improvement, and cost-effective service delivery.
Identify and maximise income opportunities, including capital and revenue funding, enhanced services, and appropriate contractual opportunities.

Requirements

Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs, or a comparable healthcare environment.
Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy, and local healthcare priorities.
Demonstrable experience managing practice operations, staff, budgets, performance, and service improvement.
Established relationships or proven ability to build effective working relationships across the local and wider NHS.
Experience supporting CQC compliance, governance, quality improvement, and inspection readiness.
Strong financial acumen, with experience in budgeting, income maximisation, contract management, and cost control.
Excellent communication, negotiation, problem-solving, and stakeholder management skills.
Strong IT capability and confidence using data to monitor performance, identify issues, and drive improvement.
Management, HR, leadership, business, or healthcare management qualification (desirable).
Experience managing more than one GP practice or working within a group primary care structure (desirable).
Experience working collaboratively with Primary Care Networks and wider system partners (desirable).
Experience securing or supporting NHS funding, service development, capital investment, or new revenue streams (desirable).
Experience improving CQC outcomes or leading preparation for CQC inspection (desirable).
Working knowledge of EMIS Web, SystmOne, or equivalent clinical systems (desirable).
Confident user of clinical, operational, and reporting systems, ideally including EMIS Web, SystmOne, or similar primary care platforms (desirable).
Strong knowledge of Microsoft Office and the ability to interpret performance, workforce, finance, and patient access data (desirable).
Understanding of how AI, automation, and data-led reporting can support rapid decisions, operational improvements, and efficiency (desirable).
Current knowledge of NHS Primary Care, GP practice operations, PCNs, commissioning, and the wider healthcare landscape (desirable).
Understanding of CQC standards, registration requirements, governance, safeguarding, health and safety, SHEF, and data security (desirable).
Knowledge of NHS contractual requirements, performance targets, enhanced services, and funding opportunities (desirable).
Ability to assess complex operational issues quickly and make clear, evidence-based decisions.
Ability to lead teams through change, difficult situations, and competing priorities.
Strong commercial judgement, balanced with a clear commitment to patient-centred care and service quality.
Ability to map and improve patient journeys, reduce friction, and improve access, communication, and experience.
Significant experience in NHS Primary Care, general practice, PCNs, or a similar healthcare environment.
Experience working with NHS stakeholders, commissioners, ICBs, PCNs, or equivalent partners.
Operational management of GP practice services, including appointment systems, patient access, workforce planning, rotas, and service performance.
Financial and commercial management, including budgets, payroll oversight, income generation, contract management, and cost improvement.
Governance, compliance, patient feedback, complaints, risk management, and service improvement.
Experience leading clinical, administrative, and operational teams.
Experience managing recruitment, onboarding, training, performance management, and staff development.
Experience leading change, restructuring, or service transformation in a complex healthcare setting.

Skills

Strategic judgement
Hands-on operational delivery
Resilience
Organisation
Commercial awareness
Change leadership
Patient care focus
Service quality focus
Communication
Negotiation
Problem-solving
Stakeholder management
IT capability
Data analysis
Financial acumen
Budget management
Income maximisation
Contract management
Cost control
NHS relationships
Market knowledge
People leadership
Technology adoption
AI adoption
Data-led decision-making
CQC compliance
Governance
Quality improvement
Inspection readiness
Microsoft Office proficiency

Location

DMC Chadwick Road Surgery, SE15 4PU

Work Type

Permanent
Full Time

Experience Level

Senior

Education Level

Management, HR, leadership, business or healthcare management qualification (desirable)

Salary/Compensations

£60,000 - £65,000 / year

Benefits

25 days of annual leave, in addition to bank holidays (increasing with length of service)
Access to NHS Discount Scheme
A collaborative and inclusive team culture across clinical and technical functions