Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Hungry Jack's is seeking an ICT Support Technician to ensure restaurant technology is reliable, efficient, and supportive of teams and guests. This hands-on role involves working across a broad range of technologies, applications, and hardware to support restaurants nationwide.
Responsibilities
- Provide day-to-day support for restaurant applications, systems, and technology.
- Respond to software and hardware inquiries and troubleshoot technical issues escalated by the IT Service Desk.
- Determine software and hardware requirements to deliver practical, effective solutions.
- Install, configure, and maintain software, hardware, and peripheral devices.
- Download, deploy, and maintain software updates and assist with new application rollouts.
- Adapt and configure existing applications to meet changing business and operational requirements.
- Work with internal IT teams and external vendors to investigate and resolve complex technical issues.
- Act as an escalation point for restaurant technology issues and ensure incidents are resolved within agreed service levels.
- Visit restaurant locations to install, configure, and troubleshoot technology when required.
- Support the implementation and maintenance of computer networks.
- Assist with the design, maintenance, and ongoing support of business websites and online applications.
- Monitor vendor performance and help ensure service level agreements (SLAs) are achieved.
- Prepare service performance reports, incident updates, and technical documentation.
- Develop user guides, training materials, and support resources.
- Communicate planned maintenance, outages, and system updates to key stakeholders.
- Collaborate with cross-functional teams to continuously improve systems, processes, and service delivery.
- Provide technical support via phone, email, and remote support tools.
- Support the delivery of national technology initiatives.
Requirements
- Experience in IT Service Delivery, Service Desk, or Application Support.
- Strong troubleshooting and root cause analysis skills.
- Experience supporting software, hardware, and business applications.
- Good understanding of Microsoft Windows operating systems and basic networking concepts.
- Experience providing remote technical support.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong documentation and organizational skills.
- Passion for technology and a desire to continuously learn and develop.
- Experience within the Quick Service Restaurant (QSR), hospitality, or retail industries.
- Experience supporting POS systems, particularly NCR.
- Vendor management experience.
- Knowledge of ITIL or IT Service Management practices.
Skills
- Troubleshooting
- Root Cause Analysis
- Software Support
- Hardware Support
- Business Applications Support
- Microsoft Windows Operating Systems
- Networking Concepts
- Remote Technical Support
- Documentation
- Organizational Skills
- POS Systems Support
- NCR POS Systems
- Vendor Management
- ITIL
- IT Service Management
Location
- Australia
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Qualification in Information Technology or a related discipline
Benefits
- Supportive and collaborative National IT team
- Varied and rewarding role
- Exposure to large-scale national IT operations and restaurant technology
- Opportunities to work on exciting technology projects and system rollouts
- Ongoing learning and career development
- Supportive team environment that values collaboration, innovation and continuous improvement
About the Company
- At Hungry Jack's, you'll be joining a supportive and collaborative National IT team where your work has a real impact on the day-to-day operations of one of Australia's most recognised brands.