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About the Role

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

Responsibilities

• Assist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
• Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
• Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.
• Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
• Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
• Supervise valet operations to ensure safe key handling and vehicle management.
• Submit incident reports promptly and maintain a safe environment for both guests and associates.
• Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
• Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs.
• Attend staff meetings and complete all required training modules on time.

Requirements

• A valid driver’s license and reliable transportation are required for this role.
• Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Pass and maintain a clean background check.
• Follow company policies and procedures.
• Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
• Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
• Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.
• Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth.
• Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success.
• Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
• Extended periods of standing, walking, and the ability to lift moderate weights when necessary.
• Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
• Managing people.
• Teamwork.

Location

• On-site at assigned accounts

Work Type

• Full Time
• Part-Time
• On-site

Experience Level

• 1 year minimum previous supervisory and related customer service/hospitality experience is preferred
• Management or leadership related training/certifications/business is preferred

Education Level

• High school diploma or general education degree (GED)

Salary/Compensations

• Hourly rate plus tips opportunities
• Rates can vary by market
• Tips based on service performance and customer interactions

Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work

About the Company

• Parking Management Company (PMC) is a national leader in hospitality-focused parking services.
• Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues.
• With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.
• Learn more: ParkingMgt.com

Equal Opportunity

• Parking Management Company is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
• Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.