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About the Role

The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

Responsibilities

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
• Follow all safety protocols to maintain personal and vehicle security.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable always.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
• Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Arrive on time, in full uniform, and properly groomed before clocking in.
• Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
• Attend the required staff meetings and complete all assigned training modules on time.

Requirements

• High school diploma or general education degree (GED).
• Customer service experience preferred.
• Customer service attitude and a willing, helpful demeanor is mandatory.
• A valid driver’s license and reliable transportation are required.
• Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Pass and maintain a clean background check.
• No special certifications are necessary for this position.
• Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
• Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions.
• Properly use and maintain equipment to ensure workplace efficiency and safety.
• Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
• Maintain a professional appearance and adhere to uniform and grooming standards.
• Flexibility to work nights, weekends, and holidays is essential.
• Employee may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
• Employment with PMC is on an at-will basis.
• A 120-day introductory period applies.

Skills

• Professional communication
• Active listening
• Personalized assistance
• Adapt to changing work environments
• Manage competing demands effectively
• Handle unexpected situations with flexibility and professionalism

Location

• Nashville, Tennessee

Work Type

• Full-time
• Part-time

Experience Level

• Customer service experience preferred

Education Level

• High school diploma or GED

Salary/Compensations

• Hourly rate plus tips opportunities
• Rates can vary by market
• Tips based on service performance and customer interactions

Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work

About the Company

• Parking Management Company (PMC) is a national leader in hospitality-focused parking services.
• Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues.
• With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.
• Learn more: ParkingMgt.com

Equal Opportunity

• Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
• Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.