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About the Role

This is a senior, commercially-led, strategic, and client-facing role focused on shaping client's strategic thinking and managing accounts. The role owns a dedicated portfolio of accounts, is accountable for their commercial performance, strategic direction, and relationship health, and provides senior support to other accounts in the APAC region.

Responsibilities

• Own the commercial health, retention, and growth of a dedicated portfolio of clients.
• Act as the senior point of accountability for revenue retention, account growth, and relationship health.
• Maintain a real-time view of portfolio health, risk, and opportunity.
• Lead commercial conversations including renewals, pricing, scope changes, upsell, and cross-sell.
• Own the scoping document for accounts, including building base scope, coordinating delivery input, securing sign-off, and presenting to the client.
• Ensure scopes are outcome-based, correctly priced, and operationally feasible with clearly defined deliverables.
• Partner with Client Service Director and Finance on renewal strategy, forecasting, and margin protection.
• Build and maintain executive-level relationships with key stakeholders.
• Identify opportunities to expand services within client organizations.
• Run strategic sessions with key client stakeholders, bringing in IMWT specialists to surface, shape, and sell new opportunities.
• Travel regularly to meet clients face-to-face for site visits, strategic workshops, and Quarterly Strategic Alignments (QSAs).
• Represent IMWT at a senior level in the market and at industry or client-facing events.
• Own the Quarterly Strategic Alignment (QSA) as a strategic, sales, and retention instrument.
• Provide senior support to other accounts across the APAC region as needed.
• Act as the first senior escalation point for commercial and relationship risk on the dedicated portfolio.
• Handle escalations in a materiality-based, forward-looking way, presenting options.
• Sponsor structured monthly health reviews (RAG) and drive timely mitigation of at-risk relationships.
• Partner closely with the Client Service Director on stream strategy, standards, and operating cadence.
• Work alongside Delivery and Strategy teams within the RACI model.
• Build and maintain relationships with key technology partners, including Google.
• Model best-practice commercial and client leadership behavior for the wider Client Services team.

Requirements

• 7+ years' experience in Client Services, Account Management, or Client Partnership within a digital or performance marketing agency.
• Track record of owning a commercial client portfolio and leading commercial conversations at a senior level (renewals, pricing, scope, expansion).
• Experience engaging C-suite or senior executive client stakeholders.
• Desirable: experience working with Google Marketing Platform enterprise customers (GA4, DV360, SA360 and similar).
• Strong commercial acumen: pricing, renewal strategy, margin, and forecasting.
• Working knowledge of SEO, Paid Media, Analytics, and other core service lines.
• Understanding of outcome-based scoping and the boundary between Client Services and Delivery.
• Strong, current knowledge of trends across digital and technology.
• Confident, senior-level relationship building and executive presence.
• Strong negotiation, escalation handling, and conflict resolution skills.
• Willingness and ability to travel regularly to see clients in person.
• A self-starter who manages their own time and capacity well, with disciplined, accurate time tracking.

Skills

• Client Services
• Account Management
• Client Partnership
• Digital Marketing
• Performance Marketing
• Commercial Acumen
• Relationship Building
• Executive Presence
• Negotiation
• Escalation Handling
• Conflict Resolution
• Time Management
• Time Tracking
• SEO
• Paid Media
• Analytics
• Google Marketing Platform

Location

• Sydney
• Melbourne
• Brisbane
• Australia

Work Type

• Full-time
• Permanent
• Onsite

Experience Level

• Associate Director
• 7+ years

About the Company

• IMWT is a digital or performance marketing agency.