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About the Role

As Manager, Operational Risk, you'll partner with leaders across Pepper Money to strengthen risk management practices and support a proactive risk culture. Working closely with the Senior Manager, Operational Risk, you'll provide Line 2 oversight, challenge and guidance to help the business identify, assess and manage operational risks while delivering practical solutions that support strong customer and business outcomes.

Responsibilities

Partner with business stakeholders to identify, assess and manage operational risks in line with Pepper Money's risk management framework.
Facilitate and challenge Risk and Control Self-Assessments (RCSAs), ensuring risks, controls and actions are clearly defined and appropriately managed.
Provide constructive challenge on the design and effectiveness of controls, identifying opportunities to strengthen risk outcomes.
Support the uplift of operational risk capability across the business through training, coaching and practical risk guidance.
Review incidents and issues to ensure they are appropriately recorded, escalated and managed, while supporting meaningful root cause analysis and sustainable remediation.
Partner with project teams to identify and manage risks associated with business change initiatives and strategic projects.
Analyse operational risk data to identify emerging trends, themes and insights that support informed decision-making and governance reporting.
Maintain high-quality risk information within the GRC system, ensuring records are accurate, complete and up to date.
Champion a strong risk culture by promoting accountability, ownership and effective risk management practices across the organisation.

Requirements

Experience in operational risk, compliance, assurance or a related risk discipline within financial services.
Strong understanding of risk management principles and the practical application of operational risk frameworks.
Experience facilitating risk and control assessments and partnering with stakeholders to improve risk outcomes.
Strong incident and issue management experience, including root cause analysis and remediation oversight.
Experience working with GRC systems and maintaining risk, control and action records.
Excellent written and verbal communication skills to influence stakeholders and present complex concepts in a simple, practical way.
Strong analytical thinking and problem-solving skills to identify trends, assess impacts and recommend effective solutions.
Ability to build trusted relationships, work collaboratively across teams and bring a pragmatic, solutions-focused approach to risk management.
Exposure to project risk, business continuity or major change initiatives, which would be highly regarded.

Skills

Operational Risk
Compliance
Assurance
Risk Management Principles
Risk and Control Assessments
Incident and Issue Management
Root Cause Analysis
Remediation Oversight
GRC Systems
Written Communication
Verbal Communication
Analytical Thinking
Problem-Solving
Collaboration
Project Risk Management
Business Continuity
Change Management

Location

Hybrid

Work Type

Hybrid

Experience Level

Manager

Benefits

Development opportunities
Spice Reward and Recognition Program
DE&I initiatives
Hybrid working model
Flexible parental leave policies
Purchased leave options
Free gym membership
Discounted health insurance policies
Novated leasing
Staff loan rates
Referral Bonus ($2000)

About the Company

Pepper Money is dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business.
One of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Over 26 years of experience, helping over half a million Australians reach their goals with ever-expanding lending options.
Values: Can Do, Balanced, Real.
Proud of an inclusive and diverse workplace built over 26 years.
Diversity is embedded in people practices, communication, and connections.