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About the Role

The Security Officer is responsible for maintaining a safe, secure, and professional environment for museum visitors, restaurant patrons, staff, vendors, and contractors at the Freeman Alley entrance. This role involves monitoring activity, overseeing patron flow, and ensuring compliance with security and operational procedures, requiring excellent customer service, situational awareness, sound judgment, and effective communication.

Responsibilities

Staff and monitor Freeman Alley entrance during assigned hours.
Maintain a welcoming and courteous presence while enforcing security policies.
Resolve routine issues professionally and escalate concerns when necessary.
Provide professional assistance and directions to museum visitors and restaurant patrons.
Assist with crowd management and maintain orderly patron movement during restaurant operating hours.
Observe and report suspicious behavior, security concerns, safety hazards, and policy violations.
Monitor for visible signs of intoxication or disorderly conduct among patrons and respond per policy.
Coordinate with restaurant management on refusal of entry or removal of intoxicated or disruptive individuals.
Respond appropriately to incidents, disturbances, emergencies, and visitor concerns.
Remain present at Freeman Alley entrance and ensure doors are secured upon closing of restaurant.
Assist with evacuation of the entrance and immediate area during emergencies.
Prepare incident, activity, and observation reports.
Document unusual occurrences, safety concerns, and operational deviations.
Immediately report significant incidents and procedural violations to Security Supervisors and the Director of Security.
Utilize de-escalation as the primary response to conflict; physical restraint is only for life safety.
Communicate with the Security Supervisor and Security console using a two-way radio.

Requirements

High school diploma or equivalent.
Valid New York State Security license.
Valid FDNY F03 license.
Previous security, hospitality, or customer service experience preferred.
Ability to remain calm and professional under pressure.
Strong verbal and written communication skills.
Excellent observation and decision-making abilities.
Ability to work independently and as part of a team.
Basic computer proficiency and report-writing skills.
Ability to stand and/or patrol for the full duration of a shift.
Ability to work at a semi-outdoor entrance exposed to weather for extended periods.
All candidates hired must be vaccinated with the COVID vaccine.

Skills

Customer service
Situational awareness
Judgment
Communication
De-escalation
Observation
Decision-making
Report-writing

Location

New York

Work Type

Full-Time
Onsite

Experience Level

Entry Level

Education Level

High school diploma or equivalent

Salary/Compensations

$22/hour

Benefits

Medical
Dental
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Reimbursement Program through the Difference Card
Commuter Benefits Program through the Difference Card
Voluntary Short Term Disability Plan
Long-Term Disability
Life Insurance
Retirement Plan
Other voluntary benefits
15 days of paid time off
8 sick days off
13 holidays off

About the Company

The New Museum's mission is 'New Art, New Ideas.' Founded in 1977, it has been a leader among contemporary art museums for over 40 years, respected internationally for its risk-taking curatorial program.
The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices.
In 2007, the New Museum moved into its first permanent building at 235 Bowery designed by SANAA.
Over 4 million people have visited or attended programs and events since 2007.
The Museum has featured 155 exhibitions with over 600 artists from 60+ countries and hosted over 1,200 public programs.

Equal Opportunity

The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and does not discriminate against staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job.
The New Museum provides reasonable accommodation to candidates with disabilities.