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About the Role

As a Retail Department Leader, you will be a solutions expert, partnering with the store leadership team to motivate your crew, mentor and train your team, and ensure the store is well-stocked and presentable for customers.

Responsibilities

• Be a solutions expert, listening actively, understanding customer needs, and offering complete solutions.
• Partner with the store leadership team to energize and motivate your crew, driving performance by connecting daily actions to customer outcomes.
• Mentor and train your team, sharing knowledge and guiding them to deliver value to customers.
• Ensure the store is well-stocked and products are available for customers.
• Provide expert knowledge and advice to customers on the latest products.

Requirements

• A solid track record in retail leadership with a passion for delivering exceptional customer experiences.
• Outstanding ability to communicate and forge connections with your team and customers.
• Ability to build a team that can take on any challenge.
• Ability to thrive in a fast-paced environment and juggle shifting priorities.
• Willingness to get hands-on to ensure smooth operations.

Skills

• Customer service
• Communication
• Team leadership
• Mentoring
• Training
• Problem-solving

Location

• Nationwide

Work Type

• Retail

Experience Level

• Retail leadership experience

Benefits

• Flexibility for work-life balance
• Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target, and Wesfarmers brands
• Access to Officeworks benefits program for exclusive discounts and perks
• Growing Families Policy
• Prioritized safety, mental health, and wellbeing with access to Employee Assistance Program (EAP) and other programs
• Flexible Public Holidays Policy
• Learning and development programs for career growth
• Career opportunities across the broader Wesfarmers Group

About the Company

• Officeworks brings big ideas at low prices to life for customers, team, communities, and stakeholders.
• Founded in 1994 in Richmond Victoria, with over 170 stores nationwide, a digital platform, a national call centre, and a dedicated business solutions team.
• Helps Australians work, learn, create, and connect through technology, office supplies, furniture, education, art materials, and essential services.
• Success is powered by over 9,000 passionate team members.
• Committed to team safety, wellbeing, and career growth.
• Operates responsibly, giving back to communities through partnerships and fundraising.
• Committed to reducing environmental impact and sourcing sustainably.

Equal Opportunity

• Officeworks operates best when the team represents the communities served.
• Provides a safe and supportive work environment.
• Encourages applications from candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.