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About the Role

Brown University's School of Engineering seeks two IT Support Consultants to provide advanced technical support to the engineering community, addressing complex societal challenges through innovative education and interdisciplinary research.

Responsibilities

• Provide advanced application, operating system, desktop and mobile hardware, audiovisual, and other technology support.
• Offer on-site assistance and remote troubleshooting/management.
• Monitor Engineering Help Tickets, phone calls, and walk-ins.
• Balance, prioritize, and escalate issues with responsiveness and independence.
• Support projects and provide backup/cross-coverage for colleagues.
• Perform other duties as required for the proper functioning of the School of Engineering.

Requirements

• Bachelor's degree preferred or equivalent combination of education and experience.
• Experience in Higher Education preferred.
• 2-3 years of experience providing desktop support in an IT help desk environment.
• RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.
• Experience supporting Windows and OSX operating systems and productivity applications.
• Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card readers, etc.).
• Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
• Experience supporting computing users.
• Strong computing, analytical, and organizational skills.
• Project planning and project management skills.
• Excellent customer service skills; strong commitment to customer service.
• Understanding and appreciation for the needs of users in an academic environment.
• Tact and sensitivity in dealing with a diverse user community.
• Excellent coordination, collaboration, written, and verbal communication skills.
• Ability to work independently; self-starter.
• Strong commitment to promoting diversity.
• Ability to work effectively in a group and as a member of a project team.
• Ability to exchange accurate information regarding computer software, hardware, and peripheral devices with faculty, students, and staff.
• Must submit a cover letter specifying which position is being applied to and a resume.
• All offers of employment are contingent upon a criminal background check and education verification.
• This position is not eligible for visa sponsorship.

Skills

• Advanced application support
• Operating system support
• Desktop and mobile hardware support
• Audiovisual technology support
• Remote troubleshooting
• Help desk ticketing systems
• Project support
• Cross-coverage
• Windows operating systems
• OSX operating systems
• Productivity applications
• Peripheral troubleshooting
• Electronic software distribution tools (SMS/SCCM, JAMF, ARD)
• Customer service
• Analytical skills
• Organizational skills
• Project planning
• Project management
• Communication skills (written and verbal)
• Collaboration skills
• Coordination skills

Location

• Onsite

Work Type

• Regular
• Full time
• 40 hours per week

Experience Level

• 2-3 years experience

Education Level

• Bachelor's degree preferred
• Equivalent combination of education and experience

Benefits

• Flexible work/life balance
• Summer hours
• Winter break
• Health benefits
• Dental benefits
• Vision benefits
• Tuition assistance
• Retirement plan
• Wellness programs
• Employee discounts

About the Company

• Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose.
• Brown University's School of Engineering is leading efforts to enhance academic excellence through innovative education and increased interdisciplinary research to address complex societal challenges.

Equal Opportunity

• Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities.
• The University recognizes and rewards individuals on the basis of qualifications and performance.
• The University maintains certain affirmative action programs in compliance with applicable law.
• Brown is an E-Verify Employer.