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About the Role

As a Content Moderator for the Trust and Safety team within the Player Engagement department, you will be responsible for ensuring online safety and fostering a positive community environment. This role involves reviewing user-generated content to maintain a healthy and friendly online space, free from harassment, inappropriate violence, and discrimination. You will play a crucial part in protecting players, the community, and our game developer clients from harmful or unsuitable content.

Responsibilities

Review all community posts (text, video, images, audio) on online games, social media platforms, and forums to ensure compliance with client policies and guidelines.
Communicate directly with players.
Collaborate with domestic and international team members.
Support the maintenance of a safe and comfortable community.
Create reports and other necessary documentation.

Requirements

Native-level Japanese and business-level or higher English skills (TOEIC 800 target).
Basic PC skills (Excel, Word, email correspondence, etc.).
Interest in games and social media.

Skills

Online community management
Moderation (post monitoring)
Content review
Player communication
Reporting

Location

Tokyo, Japan
Remote

Work Type

Contract
Full-time
Remote

Experience Level

Not specified

Education Level

Not specified

Benefits

Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
Annual Leave
Congratulation or Condolence leave
Special Leave
Employee Referral Program
Numerous internal social events
Casual dress and hairstyle
No smoking in workspace (designated smoking room available)
Employee Assistance Program (professional consultation/mental health support program)
Relo Club Program (employee benefit program)
Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
Telecommuting Allowance (Based on company regulations)

About the Company

Keywords International Japan is the Japanese subsidiary of Keywords Studios, headquartered in Ireland. Established in 2009, we have approximately 400 employees in Japan and operate globally with over 70 locations and more than 12,000 professionals.
We are a leading game service provider offering diverse services including game development, art asset production, audio production, QA testing (debugging), translation, marketing, and player engagement, serving as a trusted partner to our clients.
Our internal working languages are Japanese and English, fostering a casual, diverse, and flat corporate culture that values work-life balance.

Equal Opportunity

Keywords is committed to creating a diverse, inclusive and supportive working environment.
Keywords is committed to creating a diverse, inclusive and supportive working environment.