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About the Role
Key Health is seeking experienced Senior Medical Receptionists to join their expanding network of medical centres across Sydney. This role involves leading the front desk, supporting the Practice Manager, and ensuring an exceptional patient experience.
Responsibilities
- Leading and mentoring the reception team to deliver outstanding patient service
- Supporting the Practice Manager with the day-to-day running of the clinic
- Coordinating daily reception operations and stepping in when the Practice Manager is away
- Assisting with the recruitment, onboarding, and training of reception and nursing staff
- Supporting doctors, registrars, and allied health professionals to ensure clinics run efficiently
- Managing patient enquiries and resolving issues with professionalism and care
- Driving continuous improvement by identifying opportunities to enhance systems and workflows
- Monitoring clinic performance and supporting operational goals
- Maintaining compliance with privacy, risk management, and practice policies
- Assisting with administrative tasks including reporting, banking reconciliation, and roster coordination
Requirements
- At least 12 months' experience as a Medical Receptionist in a GP practice
- Previous experience in a senior, team lead, or supervisory role
- Strong knowledge of Best Practice, HotDoc, or similar practice management systems
- A solid understanding of Medicare, billing, and the Australian healthcare system
- Excellent communication and organisational skills
- The ability to manage competing priorities while maintaining a calm, professional approach
- A positive attitude, strong initiative, and a genuine passion for delivering outstanding patient care
Skills
- Medical Reception
- Team Leadership
- Patient Service
- Clinic Operations
- Recruitment
- Onboarding
- Training
- Patient Enquiries
- Issue Resolution
- Continuous Improvement
- Performance Monitoring
- Compliance
- Administration
- Reporting
- Banking Reconciliation
- Roster Coordination
- Best Practice
- HotDoc
- Medicare
- Billing
- Australian Healthcare System
- Communication
- Organisation
- Priority Management
- Professionalism
- Positive Attitude
- Initiative
- Patient Care
Location
- Sydney
Work Type
- Full-time
Experience Level
- Senior
- Team Lead
- Supervisory
Benefits
- Clear career pathways
- Opportunities to progress into Practice Manager role
- Ongoing training and professional development
- Supportive, collaborative team environment
About the Company
- Key Health is growing, and we're looking for experienced Senior Medical Receptionists to join our expanding network of medical centres across Sydney.
- This is more than a reception role. You'll be a trusted leader within the clinic, working alongside the Practice Manager to keep operations running smoothly, support your team, and deliver an exceptional experience for every patient who walks through the door.
- With multiple opportunities available across our existing and upcoming practices, now is the perfect time to join a growing healthcare organisation that values its people and invests in their development.
- At Key Health, we're committed to building great teams and helping our people grow.