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About the Role

The Technical Specialist role is focused on delivering the technical aspects of implementation for the InterSystems TrakCare patient-centric healthcare solution, which uses InterSystems IRIS for Health for database, application logic, and integration.

Responsibilities

• Develop documentation for implementation requirements, including functional and technical aspects, connectivity, and business cases.
• Implement interfaces, including unit and system testing.
• Document the 'as built' interface, including technical setup and dependencies.
• Support interfaces and manage changes to requirements over time.
• Install and configure the TrakCare solution in multiple environments.
• Update TrakCare installations with the latest versions.
• Apply application patches and ad-hoc releases.
• Undertake customer-specific development, such as reports or data extracts.
• Liaise with clients or business analysts regarding enhancement requests.
• Advise and assist Project Managers during implementation.
• Manage the resolution of outstanding acceptance issues before and after project go-live.
• Provide support on the TrakCare data dictionary.
• Advise clients on technical best practices for networks, configurations, and architectures.
• Provide technical support for troubleshooting and performance analysis of reports, stored procedures, interfaces, data conversions, migration scripts, and user-defined features.
• Monitor and respond to Technical Team calls via the support ticketing system.
• Produce training materials for technical courses.
• Produce technical documentation, including reference materials, installation instructions, user guides, and knowledge base articles.
• Participate in on-site technical training.
• Participate in on-site technical implementations.
• Participate in the on-call 24-hour roster service during implementation.

Requirements

• Knowledge of SQL, HTML5, CSS, JavaScript, REST APIs, JSON, and XML.
• Familiarity with Python or shell scripting for automation and data tasks.
• Experience with data analysis and database methodologies.
• Experience with Microsoft Office.
• Ability to design and write technical documents.
• Well versed in Internet/Intranet concepts and Microsoft IIS.
• Experienced in customer-focused support.
• Proven ability to lead and deliver results within specific time frames.
• Good presentation and communication skills.
• Ability to conduct training and develop training materials.
• Ability to work within a team in a cross-departmental environment.
• Available for out-of-office hours work and willing to travel.
• Keen to learn new technologies and applications.
• Ability to use Company-approved AI tools for documentation, development, troubleshooting, and data analysis, and to validate outputs.
• Understanding of responsible AI, including privacy, security, patient confidentiality, bias, and human oversight.

Skills

• InterSystems IRIS for Health
• Unix
• Linux
• MS Windows
• SQL
• HTML5
• CSS
• JavaScript
• REST APIs
• JSON
• XML
• Python
• Shell scripting
• Git
• Automated testing
• CI/CD
• Containerised deployment
• Data analysis
• Database methodologies
• Microsoft Office
• Technical documentation
• Internet/Intranet concepts
• Microsoft IIS
• Customer support
• Presentation skills
• Communication skills
• Training delivery
• Teamwork
• AI tools
• Responsible AI concepts
• Healthcare sector applications
• Software Engineering
• Healthcare interoperability standards
• HL7 v2
• FHIR

Education Level

• Computer Science or IT Degree

About the Company

• InterSystems is a creative data technology provider that delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in over 80 countries.
• Their data platforms solve interoperability, speed, and scalability problems for large organizations globally.
• Established in 1978, InterSystems is committed to excellence through its 24x7 support for customers and partners.
• The company is privately held, headquartered in Boston, Massachusetts, and has 38 offices in 28 countries worldwide.

Equal Opportunity

• InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).
• InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines.
• AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
• Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.
• AI tools and third-party transcription services must not be used during interviews or assessments.