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About the Role
The Guest Service Attendant plays an important role in ensuring the smooth check-in and check-out of guests, maintaining and exceeding The Surrey, A Corinthia Hotel standards. This role involves reporting comments, VIP arrivals/departures, and other issues to the Front Office Manager, ensuring divisional standards meet and exceed quality expectations.
Responsibilities
- Supports the hotel operation in times of demand.
- Maintains effective communication within the department and ensures Front Office Managers are kept well informed of any problems/queries.
- Liaises with other departments to ensure good communication and offer support.
- Performs check-in and check-out within the Hotel specific requirements.
- Checks and ensures all guest bills are charged correctly and posted into the respective folios.
- Ensures reservation correspondence checks are followed up and actioned as per instructions.
- Liaises with the Director of Guest Experience to ensure VIP allocations are made, amenities arranged, and VIP guests met.
- Ensures high quality when capturing guest data.
Requirements
- Minimum 2 years in a similar position within a 5-star hotel.
- Written and verbal fluency in English.
- Knowledge of property management systems (e.g. Micros/Fidelio, Opera, toast, etc.).
Skills
- Fluency in another language (advantageous)
Location
- Manhattan, New York
Work Type
- Full-time
Experience Level
- Minimum 2 years
Education Level
- Degree/Diploma in Hospitality Management or Tourism (desirable)
About the Company
- Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side.
- The famed property will undergo an extensive renovation and is slated to open in 2024.