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About the Role
As a Guest Service Agent, you will be the welcoming face of the hotel, ensuring guests have an exceptional experience from check-in to check-out. You will be responsible for delivering outstanding hospitality and creating memorable moments.
Responsibilities
- Ensure every guest feels like a VIP from check-in to check-out.
- Communicate effectively with guests and colleagues for cohesive collaboration.
- Resolve guest challenges and transform them into positive outcomes.
- Promote hotel amenities and services by understanding products and offerings.
- Share local information on neighborhood hotspots and attractions.
- Accurately handle reservations and manage guest accounts.
Requirements
- Previous experience in hotel front desk operations is a valuable asset.
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multitask and thrive under pressure.
- Strong organizational and time management skills.
- Proficiency in both written and verbal communication.
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.
Skills
- Customer service
- Communication
- Collaboration
- Multitasking
- Organization
- Time management
Location
- Sydney CBD
Work Type
- Full-time
Experience Level
- Previous experience required
Benefits
- ALL Heartist Membership with discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts on accommodation, services, and events.
- Accor Live Limitless (ALL) Loyalty Program for earning status & reward points.
- Access to Accor’s industry-leading training platforms (Accor Academy and Typsy) for career development.
- Opportunity to build a global hospitality network.
- Worldwide career growth opportunities within Accor's extensive network.
About the Company
- Mantra Sydney Central offers guests a selection of studio, one and two bedroom apartments, and open plan family suites.
- Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
- Accor is an inclusive company that welcomes diversity and supports employee growth and learning.
Equal Opportunity
- Accor is an inclusive company, building diverse teams across the globe.
- Everyone has a story and we want to learn yours.