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About the Role

The Guest Coordinator engages with guests, promoting Ulta Beauty's services business through phone and in-person interactions. They represent the brand's image, products, and culture, supporting the Experience Manager and Assistant Services Manager with a focus on performance, people, and process. This role requires a passion for beauty, exceptional guest service, and the ability to communicate product and service knowledge.

Responsibilities

Contribute to meeting or exceeding store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
Provide exceptional guest service by acknowledging guests and offering friendly, prompt, and courteous service.
Handle sales, refunds, and exchanges courteously.
Support the services team by answering salon phone calls, resolving guest concerns, managing the booking system, guest records, and salon traffic flow.
Suggest add-on services when booking appointments and interacting with guests.
Build the services business by informing guests of promotions and events.
Confidently invite guests to try services and provide knowledgeable product and service recommendations.
Influence and support service providers in executing daily appointment pages, rebooking, and new guest acquisition.
Book appointments for and support the execution of services and in-store events.
Stay informed about new and existing industry trends, products, and services.
Maintain prompt and regular attendance.
Contribute to an inclusive environment that supports teammates and guests.
Create awareness around stylists’ personal goals through communication and collaboration.
Develop guest relationships and provide appropriate retail and service recommendations.
Identify guest needs and ensure each service guest receives a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists to grow the business.
Establish professional peer and brand partner relationships.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for professional development.
Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Adhere to Ulta Beauty’s dress code.
Support the services team with safety, sanitation, and infection control procedures.
Utilize scheduling tools to recommend schedule adjustments that maximize results.
Communicate supply needs to the EM, ensuring guest-readiness.
Contribute to maintaining outstanding store operational standards, including cleanliness.
Protect company assets by following loss prevention best practices.
Execute other operational tasks as directed.

Requirements

1 year of relevant work experience or equivalent combination of education and relevant work experience.

Skills

Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
Demonstrate significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Strong communication skills
Ability to troubleshoot
Ability to work independently and as part of a team

Location

Onsite

Work Type

Full-time

Experience Level

1 year of relevant work experience

Education Level

High school diploma preferred

About the Company

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services.
They bring possibilities to life through the power of beauty each and every day in their stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

Equal Opportunity

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.