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Responsibilities

• Provide End-to-End Test Environment consultation throughout the Testing phases.
• Create Test Environment Management Strategy with Client Stakeholders.
• Map Test environment landscape, set up health-checks, and monitor.
• Coordinate and track Enterprise Releases.
• Provide triage and resolution support for Incident, Problem, and Service Requests.

Requirements

• Extensive experience on one of the ITSM processes.
• Experience with associated ticketing tools (ServiceNow, JIRA, etc.).

Experience Level

• 8 years