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About the Role

As a Regional HR Operations Specialist at Verizon, you will manage the end-to-end employee lifecycle for businesses in Australia and Hong Kong, serving as the operational backbone for the team. You will handle administrative and operational tasks, collaborate with regional stakeholders, and ensure a seamless employee experience from onboarding to exit.

Responsibilities

• Serve as the primary point of contact for employee inquiries through the Workday Help system, ensuring all questions are answered within SLAs.
• Engage with pre-hires to gather documentation, manage background check investigations, and assist with onboarding activities.
• Process job changes, compensation updates, employment verifications, leave of absence requests, and health and welfare benefit enrollments/changes.
• Manage employee terminations and severance administration, ensuring all paperwork meets legal standards and is completed within SLA.
• Oversee immigration data, ensuring all visa information is up-to-date and processing new applications/renewals as needed.
• Maintain personnel files in the online database and monitor HR tools.
• Maintain strict employee confidentiality and support Audit/SOX activities.

Requirements

• A Bachelor’s degree in a relevant field (e.g., Human Resources, Psychology, Business administration) or equivalent working experience.
• Two or more years of relevant working experience in the Human Resources operations function.
• Experience working in a Customer Service and Employee experience environment.
• Hands-on experience navigating HR tools Workday or PeopleSoft.
• Proficiency in G-Suite applications and general computer applications.
• Knowledge of HR and operational processes, alongside an understanding of Australian legislative and employment laws.
• Prior experience delivering regional support.
• Willingness to work on flexible working hours.
• A customer-first mindset supported by exceptional written and verbal communication skills.
• Meticulous attention to detail paired with strong analytical capabilities.
• The ability to multitask, demonstrate a sense of urgency, and flourish in a fast-paced, demanding environment.
• An understanding of project and program management methodologies.

Skills

• Workday
• PeopleSoft
• G-Suite
• Customer Service
• Employee Experience
• HR Operations
• Communication Skills
• Analytical Capabilities
• Project Management Methodologies

Location

• Australia
• Hong Kong

Work Type

• Hybrid

Experience Level

• Two or more years relevant working experience

Education Level

• Bachelor’s degree in a relevant field or equivalent working experience

About the Company

• Verizon powers and empowers how people live, work and play by connecting them to what brings them joy.
• Verizon drives innovation, creativity, and impact in the world.
• The V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.
• In crisis and in celebration, Verizon comes together — lifting communities and building trust.

Equal Opportunity

• Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.