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About the Role

The Manager, Client Accounts (Social) delivers social media campaigns for clients, managing and growing their online presence by creating content, engaging audiences, promoting products, and maintaining a positive image. This role aims to increase brand awareness, customer engagement, and business growth through effective social media communication and strategy.

Responsibilities

• Support the management of Agency of Record (AOR) accounts, contributing to account planning, resourcing, execution, and strategic direction.
• Identify and drive opportunities for business growth, supporting revenue maximization, profitability, and client satisfaction.
• Oversee day-to-day client activity, including campaign execution, performance tracking, and preparation of client-facing deliverables.
• Partner with internal cross-functional teams on resource planning, timelines, and execution to ensure effective and efficient campaign delivery.
• Develop a strong understanding of clients’ businesses, including key priorities, challenges, competitive landscape, and target audiences.
• Lead key components of strategic planning for assigned accounts, ensuring alignment with client objectives and business goals.
• Translate client business and brand objectives into actionable social strategies and insight-driven creative briefs.
• Partner closely with Strategy and Community Management teams to ensure adherence to platform best practices and brand guidelines.
• Support the development and implementation of agency best practices for consistent, high-quality execution across accounts.
• Collaborate with Production and Analytics teams, providing input for campaign execution and optimization based on performance insights.
• Manage and support a cross-functional team, ensuring clear delegation of responsibilities while fostering engagement, accountability, and strong performance.
• Mentor and develop team members, including Community Managers, Strategists, and Account Managers, through ongoing coaching and constructive feedback.
• Contribute to a positive team environment by supporting onboarding, knowledge sharing, and continuous professional development.
• Oversee clients’ social channel activity, guiding Strategists in the development and evolution of social media strategies aligned with business objectives.
• Support the development of client-facing presentations, including campaign reports and quarterly business reviews.
• Partner with senior leadership to support AOR growth initiatives through ideation, planning, and execution.
• Contribute to the achievement of key business KPIs, supporting the profitable delivery of services across assigned accounts.
• Identify and support organic growth opportunities within existing client portfolios to drive incremental revenue.
• Partner with internal teams and direct reports to identify and act on revenue opportunities and evolving client needs.
• Support oversight of program budgets, ensuring campaigns are delivered within agreed financial parameters.
• Maintain a clear understanding of scope of work, financial structures, and billing processes, and support the management of any scope or plan changes.

Requirements

• Superior organizational and time management skills, ability to prioritize, manage multiple tasks/disciplines and deadlines.
• Expertise in social campaigns and social platforms.
• Superb networking, interpersonal, communication and presentation skills.
• Ambitious, result driven, innovation and organized.
• Teamwork ability for dealing with multi-disciplinary, collaborative efforts.

Skills

• Social media strategy
• Content creation
• Audience engagement
• Brand awareness
• Customer engagement
• Business growth
• Social media communication
• Campaign execution
• Performance tracking
• Client presentations
• Strategic planning
• Creative brief development
• Platform best practices
• Brand guidelines
• Agency best practices
• Campaign optimization
• Team management
• Mentoring
• Coaching
• Budget management
• Scope of work understanding
• Financial structures
• Billing processes

Location

• Toronto, ON

Work Type

• Full Time
• Hybrid

About the Company

• At Corus Entertainment, we’re shaping the future of media in Canada—home to the country’s biggest hits, most trusted news, and greatest value.
• Our mission is simple: to create engaging content, connect with audiences wherever they are, and drive meaningful growth.
• Guided by our values—Think Boldly, Make a Positive Impact, Win as a Team, and Own the Outcome—we bring creativity and collaboration to everything we do.
• If you’re ready to make an impact, there’s a place for you at Corus.

Equal Opportunity

• Every day, we work hard to become an even more diverse, equitable and inclusive workplace that supports the well-being of our people and makes a positive difference in our communities.
• We want our workforce to reflect the full diversity of communities across Canada.
• We are committed to providing an accessible experience for candidates of all abilities. Please let your recruiter or the hiring manager know if you require any adjustments throughout the recruitment process or email us in confidence at accessibility@corusent.com.