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About the Role

The Technology Analyst in Tokyo delivers reliable, business-focused IT services, primarily providing end-user support and workplace technology services. This role assists with local IT environment operations and contributes to projects that enhance business productivity, requiring strong technical troubleshooting and a customer-first approach.

Responsibilities

• Provide first and second-level technical support for end users across workplace technologies, hardware, and software.
• Troubleshoot and resolve issues relating to Windows PCs, laptops, Microsoft 365, mobile devices, printers, telephony, collaboration tools, and meeting room AV equipment.
• Provision, configure, deploy, and refresh end-user devices.
• Perform user account administration, onboarding, and offboarding.
• Manage incidents and service requests using ServiceNow.
• Deliver responsive onsite and remote support with a strong focus on customer service and user satisfaction.
• Support executive users and business-critical meetings where required.
• Develop and maintain end-user documentation and knowledge articles.
• Collaborate with the Global Service Desk, regional and global IT teams, to ensure timely resolution of issues.
• Identify recurring issues and recommend improvements that enhance the overall end-user experience.
• Support the day-to-day operation of the local IT environment, including Windows servers, networking equipment, storage, and office technology.
• Perform routine monitoring, patch coordination, backup verification, and scheduled maintenance activities.
• Assist with troubleshooting infrastructure incidents and coordinate with global and regional infrastructure teams when required.
• Maintain infrastructure documentation and support continuous operational improvements.
• Participate in local, regional, and global IT projects.
• Assist with project planning, coordination, implementation, and rollout activities.
• Work with business users to understand requirements and support technology solutions that meet business needs.
• Support User Acceptance Testing (UAT), deployment, user communications, and training activities.
• Contribute to project documentation, process improvements, and technology adoption initiatives.
• Maintain IT asset inventory and coordinate asset lifecycle activities.
• Assist with software license administration in coordination with regional and global IT teams.
• Coordinate local procurement of end-user hardware, mobile devices, peripherals, and other ad hoc IT purchases.
• Coordinate with vendors and service providers for equipment procurement, repairs, and local support services.
• Maintain accurate IT documentation, inventories, and operational records.
• Support compliance with company IT policies, standards, and operational procedures.
• Perform other duties as assigned.

Requirements

• Typically 2–3 years of experience in End User Support, IT Operations, Information Systems, or a related technology role.
• Experience supporting Windows PCs and Microsoft 365 in a corporate environment.
• Experience troubleshooting desktop, laptop, mobile device, printer, and workplace technology issues.
• Basic understanding of Windows Server, networking, and IT infrastructure concepts.
• Strong customer service, communication, analytical, and problem-solving skills.
• Professional working proficiency in Japanese.
• Business-level English, including email, meetings, and technical documentation.
• Must have the appropriate immigration permission needed to work and reside in Japan.

Skills

• Windows PCs
• Microsoft 365
• Mobile devices
• Printers
• Telephony
• Collaboration tools
• Meeting room AV equipment
• ServiceNow
• Windows Server
• Networking
• IT infrastructure concepts
• Customer service
• Communication
• Analytical skills
• Problem-solving skills
• Project management
• Business analysis

Location

• Tokyo, Japan

Work Type

• Hybrid
• Full-time

Experience Level

• 2-3 years

Benefits

• Employees' Pension Insurance (Kosei Nenkin)
• Sony Health Insurance
• Employment Insurance
• Workers' Compensation Insurance

About the Company

• Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures.

Equal Opportunity

• No worker or potential worker will therefore receive less favourable treatment due to any characteristic which is protected by applicable law, for example including their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
• If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at spe_apac_talentacquisition@spe.sony.com. Please put Reasonable Adjustment Request in the subject line of the email.
• Sony Pictures does not allow audio recording, video recording or use of AI note-taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview.