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About the Role
Spangler’s Market is seeking an experienced, dependable, and team-oriented Manager on Duty (MOD) to help lead daily store operations at our newest location in San Francisco. This role supports front-line staff, ensures an exceptional customer experience, and fosters a positive, collaborative workplace culture. The MOD serves as a bridge between departments, customers, and upper management, ensuring smooth communication and efficient operations.
Responsibilities
- Engage customers in a friendly manner, share product information, and assist in locating products.
- Guide the work of others, ensure staff complete daily opening/closing checklists, and plan/assign work to meet quality standards.
- Train staff and oversee their productivity.
- Ensure departments follow cash handling, register, and return procedures.
- Process returns per policy and assist cashiers with complex returns.
- Note unusual transactions for management.
- Perform all functions of opening or closing the store, including safe counts, drawer preparation, daily reports, loans, cash drops, and exchanges.
- Maintain cashier bank per department policy and monitor cash flow.
- Maintain awareness of current ads, promotions, holidays, and events.
- Demonstrate familiarity with products and a willingness to continue learning.
- Notify Management of any situations relating to customer service, safety, productivity, security, or other adverse situations.
- Ring up and bag customer purchases, and perform carry-outs.
- Coordinate front-end coverage, run the line chart, ensure staff breaks and lunches, and call for back-up as needed.
- Assist with ordering duties, including placing orders, breaking down loads, ensuring proper facing and sales tags, and notifying management of needed tags or new item entries.
- Train new hires and retrain established staff to meet corporate standards.
- Handle damaged and spoiled product according to company policy.
- Maintain cleanliness, organization, and rotation of all areas, products, and supplies.
- Resolve issues with items not scanning properly, input items into POS, or notify management of complex issues.
- Assist with financial duties, including scanning and organizing invoices.
- Be cross-trained in all departments to step in for call-outs.
- Maintain accountability in the absence of the GM or AGM, respond to customer and employee issues, and protect the store.
- Contribute to a positive and supportive work environment.
- Demonstrate an adaptable and flexible work style, shifting tasks as priorities change.
- Demonstrate ability to multitask and manage own time.
- Adjust priorities, productivity, efficiency, and speed based on department needs.
- Be self-motivated and able to work independently, as well as cooperatively within a team.
- Give and receive feedback constructively.
- Respond to feedback to improve performance.
- Understand and follow through on verbal and written directions.
- Share ideas and feedback that contribute to store and company success.
- Conserve company resources and work in accordance with company Vision, Mission, Values, and sustainability program.
- Observe all company rules and policies.
- Perform other duties and tasks as assigned.
- Attend staff meetings.
- Lift, push, or pull up to 50 pounds.
Requirements
- Minimum of 2+ years of experience in grocery (or similar retail) operations.
- Prior experience in buying and receiving is preferred.
- Strong interpersonal and communication skills with a collaborative, hands-on leadership style.
- Commitment to community values and creating a supportive work environment.
- Availability to work evenings, weekends, and holidays as needed.
- Familiarity with POS or inventory systems.
- People with a criminal record are encouraged to apply.
Skills
- Leadership
- Customer service
- Communication
- Interpersonal skills
- Teamwork
- Problem-solving
- Time management
- Adaptability
- Multitasking
- Product knowledge
- Cash handling
- Inventory management
- POS systems
Location
- 186 W Portal Ave, San Francisco, CA 94127
Work Type
- Full-time
- Part-time
Experience Level
- 2+ years of experience in grocery (or similar retail) operations
Salary/Compensations
- $22.50- $27.00 per Hour
Benefits
- Paid Sick Leave
- Employee Discount
- Paid training
About the Company
- Spangler’s Market is a long-standing, community-focused grocery store known for offering high-quality products and personalized service.