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About the Role

The Customer Relations Executive will manage end-to-end supply chain relationships with a portfolio of retailers, strategically manage orders to meet sales plans, and drive efficiency through supply operations. This role requires discretion and integrity due to access to confidential information.

Responsibilities

• Manage end-to-end supply chain relationships with a portfolio of retailers, collaborating to improve KPIs and handle inquiries.
• Align Net Sales plans with Supply operations by creating visibility on capabilities and timings.
• Engage cross-functional teams to drive process improvements.
• Collaborate with and manage Courier providers to ensure timely and complete outbound deliveries.
• Work within the SAP system and BOT automation to ensure timely order release.
• Partner with the OneSource team to optimize order processing, reduce complexity, and drive process harmonization.
• Support the Customer Relations Manager as required.

Requirements

• Effective verbal and written communication skills.
• Quality customer relation skills.
• High attention to detail and organizational skills.
• Excellent interpersonal skills.
• Confidentiality, tact, and discretion when dealing with people.
• Professional presentation skills.
• Ability to work autonomously and contribute to the team.
• Ability to manage multiple priorities and time management.
• Proactive and positive approach to work and tasks.
• Good planning, organizational, analytical, and decision-making skills.
• Willingness to work a flexible schedule.
• Experience in Customer Relations type duties.
• Experience in leading projects or processes with multiple stakeholders.
• Working knowledge of a computerized system including Microsoft Office applications (Excel, Outlook).

Skills

• Supply chain management
• Order management
• Stakeholder management
• Process improvement
• Courier management
• SAP
• BOT automation
• Microsoft Office (Excel, Outlook)