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About the Role

This position is for a Cloud Solution Architect specializing in AI solutions centered around Microsoft 365 Copilot, Copilot Studio, and Copilot Chat. The role involves supporting customers in their AI transformation journey from both technical and business perspectives, focusing on clients with Unified Support contracts. You will assist in organizing business and technical requirements for AI agent development, creating architectures, and providing technical support through a collaborative approach.

Responsibilities

Act as a Cloud Solution Architect (CSA) specializing in AI agent construction using Microsoft 365 Copilot.
Understand customer challenges and design/implement practical and reproducible solutions using Copilot.
Support the development of agent foundations using Agent Builder and Copilot Studio.
Leverage broad knowledge of Microsoft products like Microsoft Foundry and Agent 365, as well as third-party agent platforms.
Serve as a technical advisor to customers, supporting the architecture design and implementation of AI agents centered around Microsoft 365 Copilot.
Contribute to maximizing the business value and ROI of AI agent solutions.
Drive business value creation using AI agents.
Translate customer challenges into concrete AI agent solutions with high ROI.
Build AI agent architectures.
Utilize expertise in Copilot prompt design and agent construction to support advanced and scaled AI utilization.
Design and build AI agents using Copilot Studio, leveraging expertise in related products and technologies.
Promote Customer Success using Microsoft 365 Copilot.
Collaborate with business and technical decision-makers to support the adoption and sustained use of Microsoft 365 Copilot, Copilot Studio, and Copilot Chat.
Create business expansion opportunities.
Collaborate with Unified Support sales teams and Microsoft 365 Copilot presales teams to identify and realize opportunities for additional proposals and value expansion.
Share knowledge and leverage IP.
Share insights through internal and external community activities, promoting the creation and utilization of reusable deliverables and knowledge.
Provide customer-centric feedback.
Feed customer voices and success stories back into the company, contributing to strategy and execution improvements through feedback to the headquarters engineering department.
Continuously improve technical skills.
Maintain technical expertise aligned with Customer Success department priorities through continuous learning in AI agents, Microsoft 365 Copilot, and change management.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field.
7+ years of relevant work experience in cloud/infrastructure technology, IT consulting, system administration, network operations, software development, architecture, consulting, or equivalent practical experience.
Business-level Japanese language skills.

Skills

AI agent construction experience using Microsoft 365 Copilot and Copilot Studio, or technical support experience for customers.
Knowledge and implementation experience with AI agents on third-party product platforms other than Microsoft.
Experience in AI application, AI agent architecture design/construction, or technical support for customers.
Practical experience leading projects or teams involving multiple members and departments in application design.
Long-term practical experience in the above fields (12+ years with a Bachelor's degree, or 8+ years with a Master's degree).
Cloud-related technical certifications (Microsoft 365, Azure, AWS, Google, Security certifications, etc.).

Location

Remote (up to 50% work from home)

Work Type

Hybrid

Experience Level

7+ years
12+ years
8+ years

Education Level

Bachelor's degree

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more.
We foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals.
We value respect, integrity, and accountability, and we are building an inclusive culture where everyone can thrive.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.