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About the Role

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities. This role unifies productivity, capacity, and quality data into a single performance framework, owns staffing and caseload modeling, leads root cause analysis, and drives process and efficiency improvement.

Responsibilities

• Design and govern a unified performance and quality framework combining productivity, capacity, and quality metrics into a standardized scorecard.
• Partner with quality/compliance audit functions to analyze findings and ensure they translate into coaching plans, staffing decisions, and process corrections.
• Partner with HR to design and standardize a coaching and performance-improvement-plan (PIP) framework for supervisors and managers.
• Establish and govern a standard reporting cadence and consistent KPI definitions across all Enrollment Operations functions.
• Build, validate, and maintain tier-adjusted staffing and caseload models grounded in actual labor data.
• Oversee time studies to confirm real case-handling time against modeled assumptions.
• Own capacity monitoring and early-warning trend analysis across all enrollment programs.
• Present capacity, performance, and quality trends to VP and executive leadership with data-driven recommendations.
• Own the Operational Excellence (OpEx) function, including process efficiency initiatives, workflow redesign, and continuous improvement projects.
• Lead structured root cause analysis on recurring performance, quality, or process breakdowns and drive corrective action plans.
• Direct the prioritization of tooling for real-time policy and procedure access for frontline staff.
• Partner cross-functionally with Sr. Managers and Sr. Director to ensure performance standards and staffing models reflect actual operating conditions.
• Manage, coach, and develop direct reports, including oversight of the Operational Excellence team.

Requirements

• Advanced proficiency in root cause analysis methodologies (5 Whys, fishbone/Ishikawa, or equivalent structured problem-solving frameworks).
• Strong quantitative and analytical skills, including capacity/staffing modeling, statistical trend analysis, and data validation.
• Advanced data analysis skills (Excel required; experience with Power BI or equivalent BI/reporting tools strongly preferred).
• Demonstrated ability to design and govern standardized performance frameworks across multiple business units or functions.
• Strong facilitation and influence skills; proven ability to drive adoption of standards and change without direct line authority.
• Excellent written and verbal communication skills, including experience presenting data-driven findings to senior and executive audiences.
• Change management and continuous improvement expertise (Lean, Six Sigma, or equivalent methodology preferred).

Skills

• Root cause analysis
• Capacity/staffing modeling
• Statistical trend analysis
• Data validation
• Data analysis
• Excel
• Power BI
• Performance frameworks
• Facilitation
• Influence
• Change management
• Continuous improvement
• Lean
• Six Sigma

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• Senior
• 8+ years of progressive experience in operations, performance management, workforce management, or continuous improvement roles.
• 3+ years in a people-leadership role, managing analysts or operational excellence staff.
• Demonstrated experience building staffing/capacity models grounded in validated labor data (time studies or equivalent).

Education Level

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field preferred.
• MBA or equivalent advanced degree preferred.
• Substantial professional experience may be considered in lieu of a formal degree.

Salary/Compensations

• $162,500 - $185,000 annually

Benefits

• 401k Retirement Plan
• Medical, Dental and Vision insurance on first day of employment
• Generous Paid Time Off
• Employee Assistance Program

About the Company

• Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.
• Our role as the nation’s largest and most experienced Financial Management Service provider is to assist eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.
• We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
• Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.
• We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

Equal Opportunity

• PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
• We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.
• All aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
• We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.
• PPL will not tolerate discrimination or harassment based on any of these characteristics.