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About the Role

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC. As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone. You will have a strong customer service background, attention to detail and a high level of organisational skills.

Responsibilities

Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

Requirements

Customer service experience both in person and over the phone.
Ability to organise work and prioritise workload in a busy work environment.
A positive attitude and ability to work independently and collaboratively.
Proficient in Word, Outlook and Excel.
Appointments are subject to reference checks and pre-employment checks including National Criminal History Record Check and Working with Children Check clearance.

Skills

Customer service
Attention to detail
Organisational skills
Microsoft Word
Microsoft Outlook
Microsoft Excel

Location

Parramatta
Blacktown
Mt Druitt
St Marys
Penrith
Faulconbridge
Windsor
Bankstown
Campbelltown
Fairfield
Liverpool
Mittagong
Ashfield
Chatswood
Hurstville
Strawberry Hills

Work Type

35-hour week
Talent Pool Creation

Experience Level

Grade 1/2

Salary/Compensations

$78,000 - $84,799 p.a. + superannuation and annual leave loading

Benefits

Flex leave
Challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities
Health & Wellbeing and Employee Assistance Programs

About the Company

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Equal Opportunity

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.