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About the Role

Twitch is seeking a Localization Program Manager to oversee the operational aspects of its localization program, including vendor coordination, content workflows, quality processes, and launch execution across 29 languages. This role involves working with a team of senior professionals to provide a native experience to global users, with opportunities for increased scope over time.

Responsibilities

• Manage end-to-end localization into 29 languages, including launches that require creative asset localization, terminology building and testing
• Monitor continuous localization operations while identifying and implementing opportunities for improvement
• Run and evolve localization quality processes: coordinate testing, build LQA workflows and propose improvements based on data
• Monitor and improve translation quality output by developing and maintaining linguistic assets
• Influence upstream content operations for seamless, context-rich translations
• Build localization metrics reports (turnaround, quality scores, cost per word)

Requirements

• 5+ years of localization project/program management experience
• Experience managing stakeholders and cross-organizational dependencies
• Experience with enterprise localization tools, translation management platforms (Smartling, memoQ, Phrase or similar), and developing and maintaining linguistic assets and workflows
• Excellent verbal, written, and interpersonal communication
• Native speaker of one additional language

Skills

• Analytical mindset
• Ability to visualize data
• Connect the dots
• Turn localization insights into decisions
• Experience designing and implementing scalable localization processes
• Experience with technical automation
• Track record of building localization programs from scratch or through transformation
• Experience evaluating MT/LLM quality in production workflows
• Solid understanding of localization metrics
• Data manipulation

Location

• San Francisco, CA
• Irvine, CA
• Seattle, WA

Work Type

• Full-time

Experience Level

• 5+ years

Salary/Compensations

• US, WA, Seattle - Annually $82,700—$129,800 USD
• US, CA, San Francisco - Annually $81,600—$142,800 USD
• US, CA, Irvine - Annually $74,200—$129,800 USD

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Company

• Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
• We’re about community, inside and out.
• We’re on a quest to empower live communities.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.