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About the Role

The Information and Assistance Specialist provides assessment, information, referral, and assistance to older adults and adults with disabilities. This role involves collecting and sharing information on community resources, performing outreach, and maintaining timely data records. The specialist will collaborate with other agencies and the IOA Information and Assistance Supervisor, integrating seniors and adults with disabilities into the services and programs of the San Francisco Senior Center.

Responsibilities

Collaborates with other agencies and the IOA Information and Assistance Supervisor following grant guidelines.
Conducts intake and needs assessments of clients to provide information and/or referrals to appropriate resources.
Assists clients in accessing needed services and advocates on their behalf.
Provides clients with information and/or translation services.
Refers appropriate clients to SFSC Service Coordinator.
Provides follow-up to confirm clients obtain needed services.
Establishes contacts and maintains relationships with key personnel in other agencies.
Conducts outreach to businesses, groups, and individuals to promote service utilization.
Schedules and makes presentations to various agencies.
Represents SFSC at relevant resource fairs.
Completes proper documentation, data entry of reports, and submits monthly service logs and reports.
Maintains organized, accurate, and complete documentation.
Assists in SFSC business needs such as opening and closing the facility.
Supports the center staff team as necessary.
Performs additional responsibilities as needed.

Requirements

Bilingual in English and Mandarin or Cantonese.
Proficient interpersonal, verbal, and written English communication skills.
Instructional and presentation skills.
Interpersonal skills to establish and maintain effective working relationships.
Good problem-solving skills.
Creative thinking skills.
Research skills.
Ability to follow through.
Proficient with Microsoft Office suite (Word, Excel, Outlook).
Experience and interest in providing health, social, and/or aging services in the community to seniors or persons with disabilities from diverse communities.
Knowledge of community resources.
Ability to use tact and courtesy in dealing with residents under sometimes trying conditions.
Ability to show patience and understanding.
Ability to handle a fast-paced environment and work under pressure.

Skills

Assessment
Information and referral
Community resource knowledge
Data collection and entry
Collaboration
Customer service
Intake and needs assessment
Advocacy
Translation services
Outreach
Presentation
Documentation
Problem-solving
Creative thinking
Research
Microsoft Office Suite

Location

San Francisco, CA

Work Type

Full-time
40 hours per week

Experience Level

Minimum of five years related work experience

Education Level

Associate’s degree
Bachelor's degree in Social Services, Gerontology, or related field preferred

Salary/Compensations

$26.94 - $31.65/hr.

Benefits

Employer-paid medical, dental & vision for individuals working more than 30 hrs/week
18 days PTO + 8 holidays
403(b) with employer contribution
Tuition assistance
Referral bonuses
Employee discounts
Growth opportunities

About the Company

Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives.
Sequoia Living provides friendly environments where people can explore and discover what it means to grow stronger, wiser, and more joyful through continuing care retirement communities, safe affordable housing, engaging senior centers, and a purpose-filled volunteer program.

Equal Opportunity

Sequoia Living is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we may consider for employment qualified applicants with arrest and conviction records.