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About the Role

The AV Support Specialist provides client-facing audiovisual and technical support for events, configuring, operating, and maintaining audiovisual systems, and delivering timely technical support before, during, and after events.

Responsibilities

• Consult with clients and internal stakeholders to assess event requirements and determine the appropriate audiovisual systems, equipment, and configurations.
• Attend event-planning meetings to review timelines, technical requirements, and audiovisual needs.
• Document and maintain accurate audiovisual requirements and technical specifications for each event.
• Set up, test, operate, and break down audiovisual equipment safely, accurately, and within established timelines.
• Support meetings and events, including on-site and hybrid video streaming, camera configuration, video switching, audio mixing, and virtual-platform support.
• Record and edit event video content as assigned.
• Conduct pre-event and in-event walkthroughs to ensure audiovisual systems are operational and performing as expected.
• Monitor event technology and respond promptly to client requests, equipment failures, and other technical issues.
• Diagnose and troubleshoot audiovisual software, firmware, hardware, videoconferencing equipment, and related system failures.
• Replace defective equipment and components before, during, or after events to minimize service disruptions.
• Track client-support requests, system failures, resolutions, and required follow-up.
• Escalate complex or unresolved technical issues to advanced support teams, leadership, or external vendors, as appropriate.
• Maintain audiovisual equipment, systems, and related components in reliable operating condition.
• Provide Level 1 and Level 2 support for point-of-sale systems, escalating issues when necessary.
• Assist with the installation, configuration, maintenance, upgrading, and troubleshooting of venue computers, printers, point-of-sale systems, and related equipment.
• Collaborate with IT team members, particularly Service Desk personnel, to resolve assigned tickets and technical issues.
• Maintain current knowledge of venue systems, applicable technologies, organizational operations, and established standards and practices.
• Protect confidential client, Company, and technical information.
• Support sister properties and other locations as operationally necessary.
• Follow all safety policies, procedures, and regulations; complete required Company-wide and job-specific safety training; and consistently practice safe work habits.
• Perform other duties as assigned by leadership.

Requirements

• Associate degree in audiovisual technology, information technology, computer science, or a related field is preferred.
• Minimum of two years of professional experience supporting audiovisual systems, live events, videoconferencing, or related technical operations.
• Experience with Active Directory and point-of-sale systems, preferably Oracle MICROS, is preferred.
• Experience supporting computers, networking equipment, peripherals, wireless microphones, push-to-talk systems, multichannel audio mixers, broadcast cameras, and video switchers.
• Crestron certification is preferred.
• Biamp/Tesira certification is preferred.

Skills

• Working knowledge of Microsoft applications and operating systems.
• Demonstrated ability to configure, operate, troubleshoot, and maintain audiovisual and related technical equipment.
• Strong analytical, diagnostic, and problem-solving skills.
• Ability to quickly learn and independently support new technologies.
• Strong verbal and written communication skills, including the ability to clearly explain technical information to nontechnical stakeholders.
• Strong interpersonal and customer-service skills, with the ability to establish and maintain productive working relationships with clients, colleagues, vendors, and other stakeholders.
• Ability to manage multiple assignments and prioritize responsibilities based on operational urgency and event requirements.
• Ability to work independently, exercise sound judgment, and consistently follow through on responsibilities.
• Ability to collaborate effectively within a team environment.
• Ability to manage confidential client and Company information with discretion.
• Ability to remain composed, responsive, and solutions-oriented in a fast-paced environment with changing priorities.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and overtime, based on operational needs.

Location

• On-site (Well& by Durst - 151, New York City)

Work Type

• On-site
• Full-time

Experience Level

• Minimum of two years of professional experience

Education Level

• Associate degree in audiovisual technology, information technology, computer science, or a related field is preferred.

Salary/Compensations

• $25/hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401(k) plan

About the Company

• Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity

• Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.