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About the Role

This role focuses on providing medical and clinical support services to patients, acting as a patient liaison through both clinical and administrative responsibilities. It plays an important role in the revenue cycle process, clinical operations, and patient experience, responding to hourly variations in patient volume and resource availability to maximize efficient use of space and resources.

Responsibilities

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Communicates delays to patients and providers.
• Responds to variations in patient volume, provider ability, and resources by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Interviews patients to obtain data.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patients to exam rooms and prepares them for provider visits.
• Ensures patient and personal safety, including completing a fall risk assessment.
• May sit with a patient who needs monitoring.
• Prepares exam rooms for patient visits.
• Assists and/or chaperones providers/nursing with physical exams, treatments, and procedures.
• Performs and records vital signs, patient’s stated level of pain, and reviews list of medications with patient.
• Performs collection of specimens and ensures necessary supplies and equipment are ready for the provider.
• Performs Point of Care Testing (POC) as ordered.
• Performs quality control checks on equipment.
• Assists in arranging for diagnostic testing and surgical procedures.
• Assists with patient billing by ensuring CPT codes, diagnosis codes, and all supplies and procedures are indicated on charting.
• Ensures outside paperwork is scanned into patient’s electronic medical record.
• Processes and tracks referrals and prior authorizations.
• Notifies provider of patient requests for referrals and prescription renewals.
• Stocks, maintains, and rotates medical supplies in clinic rooms daily.
• Monitors expiration dates and medical supply inventory for the clinic and orders medical supplies as needed.
• Participates in unit-specific quality improvement projects.
• Provides administrative support, including coordinating interpreter services, answering telephone calls, taking messages, and faxing.
• May be asked to cover satellite locations.

Requirements

• High School Diploma or equivalent.
• Completion of Clinical Program OR Six (6) months of clinical experience in a healthcare setting.
• Basic Life Support Certification OR Obtain within three (3) months.
• Occasional lifting of 30-35 pounds and turning of patients.
• Prolonged standing and walking.
• Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
• Exposure to infectious disease and possible carcinogenic chemicals.
• Exposure of blood-borne pathogens.
• Requires fine manual dexterity to lift and maneuver patients.
• Requires visual and aural acuity necessary to monitor patient care.

Skills

• Organizational skills and attention to detail.
• Ability to prioritize work and complete tasks in a timely manner.
• Ability to work independently and accurately with excellent follow-through.
• Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software.
• Ability to navigate through electronic medical record systems.
• Ability to read, write and spell in English to ensure accurate message taking and documentation.
• Good interpersonal skills.
• Knowledge and ability to use universal precautions.
• Knowledge of patient handling.
• Knowledge of Epic.
• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns.
• Knowledge of growth and development.
• Ability to interpret age-specific data and response to care.
• Provide age-specific communication.
• Maintains sensitive and confidential patient information according to HIPAA.
• Two (2) years of medical office experience.
• Bi-Lingual.
• Experience with electronic medical record systems.

Experience Level

• Entry-level role typically requiring little to no prior knowledge or experience

Education Level

• Vocational or technical education

Benefits

• Comprehensive Total Rewards package that supports your health, financial security, and career growth

About the Company

• At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring.
• Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
• The base pay ranges reflect the minimum qualifications for the role.
• Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
• Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.