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About the Role

As a Product Manager for Guest Services, you will lead a zero-to-one initiative to build a new business line that enhances the guest experience beyond accommodation. You will define the vision, strategy, and roadmap for services such as private chefs, transportation, and local experiences, partnering with cross-functional teams to scale these offerings into thriving marketplaces.

Responsibilities

• Define product vision, strategy, and roadmap for guest service discovery, booking, and fulfillment.
• Ship and iterate rapidly by prototyping, launching experiments, and analyzing results.
• Define and monitor key metrics including conversion, attach rate, repeat booking, and guest satisfaction.
• Conduct user research by engaging with guests, reviewing feedback, and analyzing support tickets.
• Balance marketplace dynamics by ensuring service offerings are sustainable for hosts and providers.
• Drive cross-functional alignment across engineering, design, marketing, operations, legal, and leadership.

Requirements

• 10+ years of consumer product management experience.
• Proven track record of taking 0-to-1 product ideas from incubation to scale at a consumer internet or marketplace company.
• Experience prototyping using AI tools to validate hypotheses and gather user feedback.
• Strong business acumen with the ability to assess viability and define MVP scopes.
• Ability to operate in ambiguity and structure new problem spaces into actionable roadmaps.
• Experience managing multiple workstreams with competing priorities.
• Excellent cross-functional collaboration and communication skills.
• Experience developing product narratives and collaborating with marketing for product launches.
• Comfortable performing hands-on individual contributor work in a fast-paced environment.

Skills

• Product Strategy
• Product Roadmap Development
• Marketplace Management
• Data Analysis
• Prototyping
• AI Tools
• Cross-functional Leadership
• User Research
• Business Acumen

Location

• San Francisco, CA
• Seattle, WA
• New York, NY

Experience Level

• 10+ years

Salary/Compensations

• $232,000—$282,000 USD

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

About the Company

• Founded in 2007, Airbnb has grown to over 5 million hosts and 2 billion guest arrivals globally.
• The company focuses on offering unique stays and experiences that foster authentic community connections.

Equal Opportunity

• Airbnb is committed to working with the broadest talent pool possible and believes diverse ideas foster innovation.
• All qualified individuals are encouraged to apply.
• Airbnb provides a disability-inclusive application and interview process with reasonable accommodations available upon request.