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About the Role

This role provides essential administrative and customer service support to ensure the smooth day-to-day running of the Operations Centre within the Fleet & Depot Operations team.

Responsibilities

• Provide administrative support to managers and operational staff
• Manage records in OneCouncil (TechOne), including monitoring, assigning, updating, and closing requests
• Prepare documents such as correspondence, meeting minutes, and memos
• Conduct workplace and safety inductions for new employees
• Complete timecard registrations for new staff
• Act as first point of contact for internal and external customer enquiries
• Manage office supplies, stationery, and servicing of equipment
• Maintain staff kitchen facilities and amenities
• Support the Local Emergency Management Officer (LEMO) with administration tasks
• Contribute to continuous improvement initiatives within the unit

Requirements

• Certificate III in Business/Administration or equivalent experience
• Previous experience in a similar operational support role
• Background in customer-focused, service-driven organisations
• Proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint)
• Experience using OneCouncil applications
• Strong written and verbal communication skills
• Ability to prioritise tasks and meet deadlines under pressure
• Collaborative approach to working within a multi-disciplinary team
• Must be an Australian or New Zealand citizen or a permanent resident in Australia
• Criminal history check required

Skills

• Administrative support
• Record management
• Customer service
• Document preparation
• Workplace and safety inductions
• Timecard management
• Office supply management
• Microsoft Office Suite (Word, Excel, Teams, PowerPoint)
• OneCouncil applications
• Written communication
• Verbal communication
• Task prioritization
• Deadline management
• Team collaboration

Location

• Rydalmere

Work Type

• Full Time Term Contract
• 35 hrs per week
• Early schedule 7:30am - 3:00pm

Experience Level

• Equivalent experience to Certificate III in Business/Administration
• Previous experience in a similar operational support role

Education Level

• Certificate III in Business/Administration

Salary/Compensations

• $81,327.89 to $89,563.01 plus 12% superannuation

Benefits

• Flex time schedule
• Additional leave over the Christmas period
• 14 weeks paid parental leave
• 15 days personal leave
• Long Service Leave after 5 years
• Fitness passport
• Free Flu vaccinations
• On site Gym
• Employee Assistance Program (EAP)
• Employee led networks (ERGs)
• Ongoing wellbeing initiatives
• Health insurance discounts
• Free on-site parking
• Novated leasing available
• Learning and training programs
• Leadership pathways
• LinkedIn Learning

About the Company

• The City of Parramatta is in the midst of significant growth and transformation.
• Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone.
• Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

Equal Opportunity

• At the City of Parramatta, inclusion and belonging are central to how we work.
• We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences.
• We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.
• We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment.