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About the Role

Lead and coordinate the HR/Payroll Helpdesk to deliver accurate, timely and compliant HR and payroll advice to staff. Manage inquiries and issues related to entitlements, payroll and personnel records, ensuring solutions align with legislation and policy. Drive continuous improvement, maintain information integrity and support the development of team capability.

Responsibilities

• Maintain current knowledge of employment legislation, Award entitlements and Public Sector directives and standards.
• Develop and monitor internal controls to ensure Service Desk activities remain contemporary and compliant.
• Mitigate over/under payment and entitlement risks.
• Safeguard the confidentiality, integrity and security of information.
• Manage high-volume inquiry demands and competing priorities to ensure delivery of time-critical Service Desk functions.
• Integrate advice from subject matter experts to achieve end-to-end resolution of inquiries and issues.

Requirements

• Demonstrated experience in the delivery of high-volume enquiry and advisory services, providing accurate and timely human resource advice within a complex organisational environment.
• Demonstrated proficiency in the use of Human Resource Information Systems (HRIS) to support service delivery, workforce administration, and operational decision-making.
• Provide an up-to-date resume which details your skills and experience as relevant to this role.

Skills

• HR/Payroll Helpdesk
• Human Resource Information Systems (HRIS)

Location

• Greenacre

Work Type

• Hybrid working available
• Ongoing

Experience Level

• Clerk Grade 7/8

Salary/Compensations

• Package up to $146,768.24 pa. Package includes salary range ($116,981 pa to $129,492 pa), plus employer's contribution to superannuation and annual leave loading

Benefits

• Work-life balance and flexible working arrangements
• Modern buildings and facilities
• Activity based working environment
• Free on-site gym and parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Study assistance for approved courses
• Ongoing training and development

About the Company

• FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia.
• Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.
• We are prepared for anything – helping anyone, anywhere, anytime.

Equal Opportunity

• Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.
• We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.
• If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au