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About the Role

Assist the Credit Manager in maintaining proper credit procedures throughout the hotel in accordance with local and Four Seasons Hotels Limited policies and procedures.

Responsibilities

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
• Comply with Four Seasons’ Work Rules and Standards of Conduct as set forth in EmPact.
• Conduct self in a professional manner at all times to reflect the high standards of Four Seasons Hotels.
• Assist in other areas of the Accounting office as needed.
• Print, prepare and mail statements for outstanding C/L accounts at least twice per week.
• Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis.
• Prepare and maintain complete, accurate and organized records for all outstanding accounts as directed by the Credit Manager.
• Ensure all Travel Agent payments are properly reviewed/verified, audited and all Travel Agents have valid IATA number (or equivalent) and ensure that payments are not made for non-commissionable transactions and the Travel Agent is eligible to receive payment.
• Review group and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments.
• Assist the Income Auditor, if necessary, in reconciling the City Ledger totals.
• Assist the Credit Manager in the performance of his/her other duties as requested including obtaining credit references, collection of outstanding accounts, and attending pre & post conference meetings with meeting planners.
• Attend and record minutes at credit meetings.
• Perform any additional duties as assigned by the Director of Finance, Assistant Director of Finance or Credit Manager.
• Collect payments to City Ledger Accounts daily.
• Communicate promptly with the Credit Manager on any discrepancies in billing payments and other potential problems.

Requirements

• High School/College education or equivalent experience
• Minimum three to 12 months experience in related position with Four Seasons or other organization

Skills

• Excellent written and verbal communication skills to prepare and deliver reports
• Apply an ethical approach to the outcome of situations
• Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Work in a safe, prudent and organized manner
• Demonstrate the ability to multi-task
• Working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Credit and Accounts Receivable.
• Knowledge of and the ability to operate computer equipment, Microsoft Office Suite software, Opera and F&B POS systems
• Ability to read, write and speak English
• Flexible schedule in order to accomplish all major responsibilities and tasks.
• Ability to operate fax, scanner, copier, telephone, adding machine, calculator

Location

• Tokyo

Work Type

• Full-time

Experience Level

• 3-12 months experience

Education Level

• High School/College education or equivalent experience

Salary/Compensations

• Competitive Salary, wages

Benefits

• Comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up

About the Company

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
• Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
• We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
• Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
• It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements.
• From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons.
• The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace.
• The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths.
• Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace.
• VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo.
• THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.