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About the Role
As a Receptionist at Chatswood Dental Centre, you will support clinicians by managing appointments, handling enquiries, and providing high-quality patient care while acting as an HCF brand advocate.
Responsibilities
- Provide courteous, prompt, and accurate responses to all enquiries
- Manage bookings and appointments
- Process accounts and receipt payments
- Comply with HCF Dental Quality Management System and company policies
- Maintain a clean and safe clinical environment
- Support the Practice Manager and Dentists in fostering teamwork and efficient operations
Requirements
- Proven experience in a customer-facing receptionist role
- Experience maintaining appointment booking and account systems
- Strong communication skills
- Good time management
- High attention to detail
- Excellent listening skills
- Teamwork mentality
- Experience with various insurance types and coverage plans
Skills
- Customer service
- Appointment scheduling
- Account management
- Dental software proficiency (Dental4Windows or Oasis)
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- First aid
Location
- Chatswood, Australia
Work Type
- Full-time
- Max term contract
- 5 days a week (Mon-Fri)
Experience Level
- Experienced
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave
- Mental health and wellbeing programs
- Discounts on HCF insurance products
- Discounts at Fitness First gyms
- Discounts on eyecare products
- Professional development and mentorship programs
About the Company
- HCF is Australia's largest not-for-profit health fund, established in 1932.
- The organization provides health, life, travel, and pet insurance to 2 million members.
- HCF is committed to making healthcare understandable, affordable, high quality, and member-centric.
Equal Opportunity
- HCF is committed to maintaining an inclusive and collaborative work environment that is welcoming and safe for all employees regardless of age, ethnicity, cultural or spiritual background, gender identity, disability, education, or socio-economic status.