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About the Role

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

Responsibilities

Deliver excellent customer service while supporting employees across multiple locations.
Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
Support endpoint management and security controls to maintain a secure and compliant computing environment.
Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
Maintain accurate asset records and software licensing information using IT service management and asset management tools.
Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
Create and maintain technical documentation, standard operating procedures, and knowledge base content.
Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Requirements

5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
Experience supporting Windows, macOS, and Linux operating systems in a business environment.
Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
Strong troubleshooting, documentation, communication, and customer service skills.
Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

Skills

Windows
macOS
Linux
Active Directory
Azure AD
IT service management
Asset management
Troubleshooting
Documentation
Communication
Customer service
Networking fundamentals
DNS
DHCP
TCP/IP
Switching
Wireless networking
Microsoft Endpoint Manager (Intune)
JAMF
PowerShell
Bash
AV
Conferencing
Collaboration
Endpoint security tools

Work Type

Full-time
Regular employee

Experience Level

Associate

Salary/Compensations

$89,000 - $130,000 a year

Benefits

Bonus
Benefits
Equity
Temporary benefits package (applicable after 60 days of employment)

About the Company

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems.
Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft.
With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide.
For more information, visit www.shield.ai.
Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Equal Opportunity

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
If you have a disability or special need that requires accommodation, please let us know.