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About the Role

As an Admissions Host, you’ll report to the Admissions & Customer Care Team Leader and play a key role in delivering exceptional guest service. You’ll be the first point of contact for our visitors, ensuring their experience starts on the best possible note. This is an active, guest-facing role exposed to the elements, requiring comfort working in both indoor and outdoor environments, including in various weather conditions.

Responsibilities

Warmly welcoming every guest with a smile.
Offering the best ticket deals and experience options to make their visit seamless.
Managing crowds in both indoor and outdoor areas, rain or shine.
Checking tickets while building excitement as guests enter our attractions.
Acting as an ambassador for Merlin attractions and for Sydney, assisting with local queries.
Supporting health and safety protocols, including monitoring capacity and guest flow.

Requirements

Must be available to work across all NSW school holidays and public holidays, along with some availability outside this period including weekdays and weekends.
Outstanding communication skills.
A genuine passion for customer service.
Excited by fast-paced environments.
Passionate about the tourism and attractions industry.
A fun, dynamic, and friendly personality.
Self-motivation and the ability to work independently or as part of a team.
Comfortable working outdoors in various weather conditions.

Skills

Customer service
Communication

Location

Sydney

Work Type

Part-time

Salary/Compensations

Competitive

Benefits

Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
Being part of a business built on fun

About the Company

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play.
We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources.
We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

Equal Opportunity

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.