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About the Role

The Senior Program Manager serves as the operational engine for customer deployments and strategic partner programs. This role manages the end-to-end lifecycle from initial implementation to ongoing success, ensuring clear communication, project coordination, and stakeholder management to drive adoption and value.

Responsibilities

• Own delivery end-to-end, including timelines, deliverables, risks, and dependencies.
• Develop and maintain implementation plans mapping customer dates and internal deliverables.
• Collaborate with AI Engineering to configure and deliver AI agents.
• Serve as the primary operational point of contact for customer and partner requests.
• Identify and resolve blockers, escalating issues to leadership when necessary.
• Manage recurring customer meetings, including agenda setting and KPI reporting.
• Monitor customer health post-launch, tracking adoption and agent performance.
• Translate platform impact into measurable outcomes for executive business reviews.
• Drive retention and renewal through strong post-launch relationships.
• Identify expansion opportunities in partnership with Health Account Executives.
• Refine implementation playbooks and build systems for tracking project progress.
• Surface product feedback and operational gaps to drive continuous improvement.

Requirements

• 3-7 years of experience in program management, project coordination, consulting, or customer operations.
• Exceptional organizational skills with attention to detail.
• Strong customer instinct and ability to build trust with senior stakeholders.
• Excellent written and verbal communication skills.
• Comfortable leading meetings with senior stakeholders.
• Proficiency as a power user of AI tools like Claude.
• Bias toward action and ownership.
• Ability to work effectively across cross-functional teams.

Skills

• Program management
• Project coordination
• Stakeholder management
• KPI reporting
• Process improvement
• AI tool proficiency
• Cross-functional collaboration

Experience Level

• 3-7 years

About the Company

• Attuned Intelligence automates patient access for community health centers and health systems.
• The company builds AI-powered voice agents to manage patient entry, navigation, and care connectivity.
• The platform integrates with Epic to automate scheduling and patient workflows.
• The team is mission-driven, focused on making healthcare more accessible and equitable.

Equal Opportunity

• Attuned Intelligence is an equal opportunity employer and encourages applicants of all backgrounds to apply.