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About the Role

As a Senior Product Designer within the Clover Design team at Fiserv, you’ll enhance the digital experience for merchants and their customers by creating intuitive, human-centered designs across various products and platforms. This position offers an exciting opportunity to collaborate with cross-functional teams and contribute to the overall product strategy and user experience.

Responsibilities

• Plan and conduct user research, including interviews, surveys, and usability testing, to gather insights on user needs, behaviors, and pain points.
• Analyze research findings to inform design decisions and create user personas and journey maps.
• Plan and conduct usability tests to evaluate design effectiveness as well as gather user feedback.
• Analyze test results to make data-driven recommendations for design improvements.
• Create wireframes, concept designs, prototypes, and product specifications that effectively communicate design solutions and the rationale behind them.
• Collaborate with the Director of Product Design and other team members to iterate on designs based on feedback and usability testing results.
• Maintain comprehensive design documentation, including annotated design specifications, journeys, product maps, and user flows to ensure clarity and consistency across projects.
• Participate in design reviews and provide constructive feedback to peers, fostering a collaborative design environment.
• Present design concepts and rationale to stakeholders from across the product triad, effectively communicating the value of user-centered design.
• Stay up-to-date with industry trends, tools, and best practices in UX design, and share knowledge with the team to foster a culture of learning and innovation.

Requirements

• 5+ years of experience in user experience design, preferably in a digital product environment.
• Experience designing products at various stages, in an Agile environment, in collaboration with product managers and engineering leads.
• Strong analytical and problem-solving skills, an evidence-based approach, comfort participating in a culture that values healthy and constructive debate.
• Excellent written and verbal communication, collaboration and team building skills.
• Skill in quickly understanding customer needs and mental models, observing how they interact with products and defining solutions to address their pain points.
• Experience in planning and conducting user research.
• Thorough understanding of the constraints, capabilities, and conventions of designing for iOS, Android, and responsive web applications.

Skills

• Figma
• Fintech/payments domain experience
• AI technology and/or designing AI-powered products
• Figma Make
• Adobe Creative Suite

Location

• On-site

Work Type

• Fully on-site
• Full-time

Experience Level

• Senior

Education Level

• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field, or an equivalent combination of education, work, or military experience.

Salary/Compensations

• $74,000.00 - $122,400.00

About the Company

• We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
• At Clover, we are committed to providing small businesses the tools, technology, and support they need to succeed and grow.
• Our solutions let you accept payments, run your business, and sell more.
• As part of Fiserv, we come from a larger team of problem solvers that serve millions of businesses worldwide.

Equal Opportunity

• Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.