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About the Role

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The Cargo Warehouse Supervisor is responsible for overseeing warehouse operations, loading/unloading air cargo, ensuring accurate documentation, and adhering to regulatory requirements. This role involves leading a team to ensure safety, security, and operational performance in line with company policies and values.

Responsibilities

Act as a functional member of the operational team on a shift basis.
Serve as a technical expert on the ground.
Coach and coordinate the assigned team.
Perform tasks stipulated by SLAs, such as handling aircraft doors.
Ensure accurate service capturing for invoicing and flight/task reporting.
Allocate tasks to team members during warehouse turnarounds.
Ensure compliance with Operating Procedures (SOP, LOP) and Station Safety Rules.
Supervise Emergency Procedures during their shift.
Supervise all Operations within their purview and stand in for Duty Manager as required.
Provide team members with work instructions during shifts or turnarounds.
Lead and train employees on the job as necessary.
Provide feedback to Duty Managers on employee performance for development and disciplinary actions.
Escalate customer complaints to Duty Managers promptly.
Assume responsibility for day-of allocation tasks on a rotating basis in small stations.
Conduct QHSE related daily checks and inspections, reporting accurately into systems.

Requirements

High School diploma or GED equivalent.
Fluent spoken and written English.
5 years of operational experience in ground handling, cargo, or aircraft fueling services.
Excellent working knowledge of proper safety practices, procedural compliance, and operations delivery.
Excellent organizational and time-management skills.
Strong proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.
Ability to coach and motivate teams to deliver high-quality standards.
Ability to resolve problems with a focus on excellent customer service.
Ability to establish and maintain positive, professional work relationships with teams and customers.

Skills

Ground Handling
Cargo Handling
Passenger Services
Warehouse Management
Team Leadership
Safety Compliance
Regulatory Adherence
Documentation Preparation
Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
Problem-Solving
Customer Service
Coaching
Time Management
Organizational Skills

Location

Various locations across the globe

Work Type

Full-time
Shift-basis

Experience Level

5 years of operational experience

Education Level

High School diploma or GED equivalent

Salary/Compensations

$30.00/hour

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) with company match
Paid vacation time
Sick time
Company paid holidays
Retirement plan
Tuition reimbursement

About the Company

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.
We believe that our people are what differentiates us from our competition.
Our core values are Show You Care, Do the Right Things and Win as a Team.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Equal Opportunity

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.