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About the Role

The Customer Success Manager will drive the growth and retention of the SLED Sector at Okta. You will act as a strategic advisor, complementing Okta’s innovations with customer business objectives to create demand, drive business value, and ensure executive alignment. This role requires a high-performance mindset, strong problem-solving, orchestration, and consultative skills to navigate challenges and achieve concrete outcomes.

Responsibilities

Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
Act as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
Gather and surface feedback that drives continuous improvement.
Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.

Requirements

3+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Solid track record of delivering and scaling an exceptional customer experience.
Strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
Exceptional presentation and communication skills, particularly when engaging with C-level executives.
Strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand customer business priorities, and anticipate needs.
Strong interpersonal skills and the ability to work collaboratively and cross-functionally.
Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
Experience in enterprise security tools is preferred.
Willing to travel up to 25%.

Skills

Customer Success
Account Management
Consulting
SaaS
Enterprise Security Tools
Relationship Management
Executive Stakeholder Development
Presentation Skills
Communication Skills
Listening Skills
Analytical Skills
Problem-Solving Skills
Interpersonal Skills
Collaboration

Location

California (excluding San Francisco Bay Area)
Colorado
Illinois
New York
Washington

Work Type

Onsite
Hybrid

Experience Level

3+ years

Salary/Compensations

$116,000—$159,500 USD

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Equity (where applicable)

About the Company

Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
Okta is intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.