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About the Role

DSW is seeking individuals passionate about shoes and customer experience to join their team. This role involves contributing to the evolution of DSW by embodying company values and supporting both associates and customers.

Responsibilities

• Elevate the in-store experience by modeling, supervising, and coaching associates and leaders on behaviors that achieve store goals and KPIs.
• Develop and communicate store strategies aligned with company strategy, fostering a growth mindset and innovation.
• Deliver financial plans to drive KPI performance, identifying and adjusting to business shifts.
• Foster an environment of recognition, reinforcing behaviors that meet customer and business needs.
• Resolve customer and associate feedback with urgency.
• Strategically plan and direct merchandise movement based on customer trends.
• Communicate store-specific merchandise inventory recommendations to the Market Leader.
• Oversee the execution of sales floor standards, maintenance, and operations.
• Create a cohesive talent strategy to meet business needs.
• Lead by example and hold the team accountable for following all policies and procedures.
• Oversee all inventory-related activities, including freight receipt, product placement, markdowns, and MOOS.
• Oversee all omni activities in-store, including Charge/Send and BOPIS.
• Utilize the Store Visit Assessment to identify opportunities and implement corrective action plans.
• Manage all associate timekeeping activities to meet store labor deliverables, including scheduling, forecasting, labor adjustments, and payroll.
• Build a diverse team that meets customer experience needs.
• Resolve associate and leadership relations matters, involving partners when appropriate.
• Lead the performance management process, including developmental conversations, feedback, accountability, and year-end reviews.
• Build networking relationships to recruit top talent and ensure timely filling of open positions.
• Create and implement a development strategy fostering advanced learning and career development.
• Facilitate store meetings as needed.
• Perform other duties as assigned by the Market Leader and/or Regional Director.

Requirements

• Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold the team accountable for time-bound expectations.
• Proven ability to successfully lead an operationally sound business with minimal oversight.
• Availability to meet business needs, including nights, weekends, holidays, and non-traditional hours.
• Proficient in using technology for customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to spend up to 100% of working time standing or walking.
• Ability to lift up to 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl on a frequent basis.
• Minimum of 4 years of retail management experience.
• Minimum high school graduate or equivalent.

Skills

• Customer service
• Collaboration
• Recruiting
• Onboarding
• Coaching
• Development
• Motivation
• Driving results
• Prioritization
• Financial acumen
• Communication (verbal and written)
• Leadership
• Accountability
• Operational management
• Technology proficiency (Register, Register Keyboard, iPhone, Calculator)
• Time management

Location

• In-store

Work Type

• Full-time

Experience Level

• 4 years retail management experience

Education Level

• High school graduate or equivalent
• Some college preferred

About the Company

• DSW has a personal relationship with shoes and believes they tell the world who we are, make us feel great, and inspire authenticity.
• DSW is a community with core values that guide decisions.
• DSW values inclusion, diverse perspectives, and supporting associates.
• DSW is growing and evolving.