Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Service Supervisor directs and controls the service shop to ensure an efficient, safe, and profitable operation. They work to support corporate objectives by maintaining the highest quality of service to the customer within our Earthmoving industry. This position will manage the daily workflow, manage the performance of technicians, and manage the customer's repair/maintenance job to meet their expectations.

Responsibilities

Schedule and assign work to shop and Service Technicians.
Track progress and check work status of technicians to ensure the timely servicing of customer equipment.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Assist technicians on complex diagnostic and repair issues.
Open, update, and invoice work orders.
Advise customers on repairs, define the scope of work, and ensure expectations are met.
Analyze customer problems and prepare reports and problem logs.
Assist in time card entries, review, closing and invoicing work orders.
Maintain customer files.
Communicate with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Enforce safety policies and see that proper safety practices are followed at all times.
Perform safety audits.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

Requirements

3-5 years’ experience within the earthmoving or heavy equipment industry.
2 years experience in a supervisory or management position.
Experience with CAT or similar competitive equipment.
Ability to effectively lead, influence and communicate with others both internally and externally.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Strong written and verbal communication skills.
Able to perform duties with a sense of urgency, exceeding customer expectations.
Excellent organizational skills.
Ability to work in a dynamic fast paced environment.
A background check and drug test are required as part of our pre-employment process.

Skills

Leadership
Communication
Problem-solving
Attention to detail
Organizational skills
Computer proficiency

Location

Batavia

Work Type

Full-time

Experience Level

2 years supervisory experience
3-5 years industry experience

Education Level

Associate's degree in Diesel Technology and/or business studies (or equivalent experience)

Salary/Compensations

$80k-$90k starting pay range
Bonus potential based on performance

Benefits

Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement – available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program

About the Company

Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence.
Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs!
We offer excellent benefits and supply you with the tools you need to maximize your potential.

Equal Opportunity

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace.
We encourage applications from individuals with disabilities, minorities, veterans, and women.
Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status.
We base all employment decisions to further this principle of equal employment opportunity.
VEVRAA Federal Contractor.
EEO/AA employer.
Milton CAT is a Drug-Free workplace.