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About the Role

The Hotel Manager will be responsible for the planning, coordination, management, supervision, and analysis of results from all hotel departments. This role involves managing and inspiring high-performing teams, ensuring smooth implementation of Meliá Hotels International procedures and policies, and supporting the Director of Operations in strategic initiatives.

Responsibilities

• Provide direct support to the Director of Operations in designing and implementing projects, programs, strategies, budgets, and action plans.
• Analyze the Business Plan with the Director of Operations.
• Analyze weekly results for financial projections, occupancy-based staffing reports, and brand standards.
• Ensure decisions align with budget guidelines to increase income and control costs.
• Identify and resolve deviations from goals.
• Participate in budget development and track actions to improve identified areas.
• Assist with forecast meetings and Business Reviews.
• Encourage teamwork and communication between departments.
• Guide Heads of Department and the Executive Committee to increase employee satisfaction.
• Support and develop managers regarding departmental objectives, standards, and quality results.
• Ensure leadership styles align with the organization's culture.
• Participate in setting departmental goals and follow up on action plan results.
• Participate in union meetings and assist with union-related issues.
• Promote training and professional development for all staff.
• Assist with daily briefings and lead meetings.
• Supervise and evaluate quality standards and facility maintenance.
• Ensure adequate security measures for guests and team members.
• Analyze and address customer service complaints.
• Actively participate in implementing the Business Plan and defining business strategy.
• Assume responsibilities and decision-making for hotel operations.
• Ensure all departmental areas comply with Health and Safety regulations.

Requirements

• A minimum of two (2) years of experience in a Hotel Manager/Resident Manager role is required.
• Experience in a City Hotel is preferred.
• Previous leadership within a Premium hotel is preferred.
• International experience is preferred.
• Functional knowledge of all department operations.
• Demonstrated ability in Human Resources Management & Talent Development.
• Knowledge of IT tools used in hotel management.
• Proficient in Microsoft Office.
• High geographical flexibility is preferred.
• Able to reside in Berlin, Germany.

Skills

• Human Resources Management
• Talent Development
• IT tools used in hotel management
• Microsoft Office
• English (High level)
• German (Preferred)

Location

• Berlin, Germany

Work Type

• Full-time

Experience Level

• Minimum 2 years of experience as Hotel Manager/Resident Manager

Education Level

• University diploma/degree, preferably in Tourism (or equivalent Hospitality and Tourism studies)

About the Company

• Meliá Hotels International offers unlimited growth and development opportunities globally.
• The company fosters a culture of personal and professional growth.
• Meliá values its employees as 'Very Inspiring People' (VIP), emphasizing warmth, proximity, and passion.
• The company is committed to sustainable growth through social responsibility.

Equal Opportunity

• Meliá Hotels International is committed to equal opportunities between women and men in the workplace.
• The company promotes a corporate culture committed to effective equality and awareness.
• Meliá promotes equality and diversity, avoiding discrimination based on disability, race, religion, gender, or age.
• Diversity and inclusion are considered essential for the company's success.