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About the Role

As a Senior Experience Designer in PNC’s Private Bank Digital organization, you will create impactful digital solutions that shape product strategy and user experience. You will collaborate with designers, agile teams, and product leaders to ensure every interaction is engaging, consistent, and accessible. This role is passionate about building experiences that deepen relationships between PNC Private Bank clients and advisors, executing UX efforts that help individuals and families better understand their investment goals and decisions.

Responsibilities

Apply UX and UI skills to an established product by owning the end-to-end experience
Understand problems and goals, map user flows, and prototype interactions
Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints
Leverage insights from user interviews and other research analysis to understand user needs
Use quantitative and qualitative data to inform design decisions
Facilitate brainstorming and design sessions
Evolve prototypes from low, to mid, to high-fidelity
Work alongside UX research, UX content and accessibility experts
Communicate design strategy to teammates and partners
Work closely with front-end developers and product managers to implement UI solutions and ensure the technology fully executes the vision and requirements
Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs.
Influence the design direction and strategy.
Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers.
Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
Gauge the usability of new and existing products, and make constructive suggestions for change.
Conduct research studies and present findings that will inform improvements in the customer experience.
May help establish research methods and strategies.

Requirements

Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
Advocate for users and inspire a culture of design thinking
Can handle the details for multiple projects and deadlines
Believe iteration is the best path to improvement and can adapt quickly to change
Take initiative and act on opportunities for improvement
Seek to learn from your team
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Skills

User experience research and testing
Interaction and user experience design
Visual and communication design
Prototyping
Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing
Business Analytics
Creativity
Design Thinking
Effective Communications
Graphic Visualization
Group Facilitation
Product Development Life Cycle
Requirements Analysis
Solutions Development
User Experience Design
User Interface Design

Location

Pittsburgh, PA
Cleveland, OH
Columbus, OH
Orlando, FL
Raleigh, NC

Work Type

In-office

Experience Level

Senior
3+ years of relevant / direct industry experience

Education Level

University / college degree
Bachelors

Salary/Compensations

Base Salary: $75,000.00 – $137,500.00

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level
years of service

About the Company

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We’re united in delivering exceptional customer experiences and fostering an inclusive culture where every employee feels valued and empowered to contribute.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.