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About the Role

Ensure patients receive the best quality of care by assisting the Optometrist and executing a flawless patient experience. This role involves direct patient interaction, administrative tasks, and supporting the clinical team.

Responsibilities

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicate with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs

Skills

• Customer service
• Personal presentation
• Verbal communication
• Written communication
• Multi-tasking
• Time management
• Organization
• Attention to detail
• Problem-solving
• Basic math
• Interpersonal skills
• Listening skills
• Self-improvement
• Continuing education

Location

• Austin, TX

Work Type

• Part-Time

Experience Level

• 1+ years of experience

Education Level

• High school diploma or equivalent