About the Role
As a Home Consultant at our vibrant community, you will play a pivotal role in guiding prospective residents through the home buying process. Utilizing your expertise in sales, you will provide personalized guidance and support, helping individuals and families find their dream homes. With a passion for customer service and a dedication to community building, you will contribute to creating an exceptional living experience for our residents.
Responsibilities
- Handle customers from initial visit through sales process and closing with meticulous attention to detail.
- Demonstrate expertise in housing products and the surrounding housing market.
- Manage resident applications, credit checks, and gather documents for submittal.
- Ensure seamless paperwork flow from sales to underwriting, corporate office, staff, and customers.
- Conduct community tours for prospective residents, emphasizing the features and benefits of our model homes.
- Become an expert on providing the benefits to living in a land lease community.
- Utilize proven four-step selling process and objection-handling techniques.
- Establish and manage effective customer follow-up program using our CRM.
- Generate self-generated marketing leads through networking and community promotion.
- Foster positive relationships with current residents to encourage referrals.
- Collaborate closely with the home center manager to maximize sales.
- Promote value of homes and the Roberts Communities lifestyle.
- Implement creative strategies to attract more prospects and drive sales.
- Prioritize customer satisfaction above all else, embodying Roberts Communities Core Values.
Requirements
- Strong verbal communication abilities.
- Track record of personal sales success, with at least 2 years of experience.
- Exceptional organizational and time management skills.
- Maintains a professional appearance and demeanor.
- Demonstrated ability to meet or exceed the target of selling 10 houses per quarter.
- High School Diploma or GED equivalent.
- Minimum of 2 years of experience in sales, with preferred experience in housing or real estate.
- Bilingual proficiency is advantageous.
- Strong interpersonal and communication skills.
- Previous experience using CRM software is desirable.
- Ability to work effectively both independently and as part of a team.
- Valid driver's license with a clean driving record.
- Constantly sit, talk, or hear; Frequently use hands.
- Manual dexterity for handling paperwork and using office equipment.
- Clear vision and hearing for reviewing documents and communicating effectively.
- Capability to lift up to 10 pounds.
Skills
- Sales
- Customer Service
- Community Building
- Communication Skills
- Organizational Proficiency
- Time Management
- CRM Software
Work Type
- Full-time
Experience Level
- 2 years of experience in sales
Education Level
- High School Diploma or GED equivalent
Benefits
- Medical, Dental, and Vision coverage for you and your dependents
- Employer-paid life insurance
- Voluntary coverages (STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans)
- 80 hours of PTO plus 11 paid holidays
- 401(k) with a 3% company match
- Complimentary stay at one of our resorts
About the Company
- Roberts Resorts & Communities operates nationally and is growing by the day.
- Mission: build community and fulfill dreams.
- Core values: resourcefulness, integrity, passion, and epic customer service.
- Dedicated to making a difference in the lives of 30,000 families.
Equal Opportunity
- Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity.
- Workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.
- Fosters an inclusive environment where authenticity is valued, and everyone feels a sense of belonging.
- Empowers individuals to reach their full potential and contribute their best.
