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About the Role

The Field Service Engineer will perform engineering and technical activities, supporting systems at customer sites. This role utilizes R&D teams to direct technology development of new products and serves as the face of Nova, working closely with customers.

Responsibilities

• Support Nova and End Users service as defined under Nova’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by Service Manager
• Assist in new equipment installations, “add-ons,” and upgrades
• Produce regular reports to customer and Nova management
• Provide customer training and retraining
• Ensure an adequate level of know how among customers’ ‘users’
• Manage Nova’s parts inventory at the locations assigned to this position
• Assist in setting Nova’s spare parts to maintain proper levels of stock in accordance with Company policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales related information
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
• Maintain customers’ information with the utmost confidentiality
• Provide customer support during working schedule as defined by service contract
• Be prepared to support the customer beyond the defined working schedule as required

Requirements

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience
• Minimum 3 years of experience
• Ability to perform manual and physical labor in cleanroom environment
• Must be able to bend, crawl & work in and around systems within semiconductor fab
• Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
• First level software troubleshooting and support
• Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience
• The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements

Skills

• Ability to work effectively in a multifunctional team, serving as a liaison between customers, Tech Support, Applications
• Excellent problem-solving skills
• Strong analytical, data analysis and diagnostics ability
• Excellent written and oral communications
• Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures
• Strong project and time management skills
• Excellent customer relations and communication skill
• Excellent escalation management skills
• Ability to be self-sufficient, capable of completing tasks with minimal supervision, taking ownership of work without continuous guidance nor direction from manager

Location

• Customer Site

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 3 years of experience

Education Level

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience

Benefits

• Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025
• Top 30 in our industry category
• Continuous learning opportunities
• In-depth knowledge of cutting-edge metrology tools
• Industry trainings
• Ongoing mentorship from experienced engineers

About the Company

• Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
• With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry.
• We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
• Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
• Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
• Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

Equal Opportunity

• If you need assistance due to a disability, you may contact us at talent@novami.com