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About the Role

As a Business Expert at Apple Retail, you will be part of a team passionate about helping businesses succeed. You will create customer loyalty by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products, services, and third-party technologies will help you develop tailored business solutions.

Responsibilities

Establish and engage business customers by showcasing Apple's technology.
Help customers discover how Apple and third-party products and solutions can enhance their businesses.
Proactively engage with and provide excellent customer service to Apple Retail Business customers.
Seek to understand customer needs, identify ownership opportunities, present products and services, and educate them on relevant ways to buy.
Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events.
Identify and recommend unique offerings to fit customers’ business needs.
Lay a foundation for long-term relationships between local business customers and Apple Retail.
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app.
Perform other tasks as needed, including providing customer service and support.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements

Be available to work a schedule based on business needs, including nights, weekends, and public holidays.
Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Have experience with Apple products, services, and solutions.
Be proficient in written and spoken English (except if role is based in Quebec).
Be proficient in written and spoken French if your role is based in Quebec.

Skills

Strong performance and results.
Effective communication and ability to tailor communication style to different audiences.
Ability to work in a fast-paced environment and make timely decisions.
Ability to build rapport and work effectively with internal and external customers.
Excellent organizational skills.
Ability to set priorities.
Responsiveness to customer requests.
Deep technical understanding of Apple products and services.
Expertise in business solutions and industry trends.
Ability to learn, navigate, and use new tools and systems.

Location

Local work location

Work Type

Retail
Sales

Experience Level

Existing vacancies and future opportunities

Salary/Compensations

For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range.
On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

About the Company

Apple Retail is where the best of Apple comes together.
We bring our expertise to help people do what they love, delivering an only-at-Apple experience.
We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.