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About the Role

The Collections Junior Analyst will support the Invoice to Cash end-to-end process in the Business Service Center, learning and completing daily collection tasks.

Responsibilities

• Research and reconcile overdue accounts/invoices.
• Maintain accurate records of past due accounts and collection efforts.
• Process and send statements.
• Maintain customer files.
• Perform customer portfolio auditing functions accurately and meet audit deadlines.
• Handle customer communication for the business unit.
• Follow up on payments for accounts and customer deductions, resolve short pays, debit memos, and unused credits with customers.
• Understand processes and activities required in the invoice to cash process/deduction through training, skill acquisition, and continuous improvement.
• Manage low-risk portfolios.
• Consult departments on specific and specialized inquiries (customer services, sales, credit, cash application).
• Follow up on POA, MEC, assigned accounts, and outlook emails.
• Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI targets, correctly follow up on POA, and keep a 2-day SLA for outlook emails.
• Support and follow up for daily application and discrepancy management.
• Research solutions, generate, and communicate process improvement ideas.
• Support answering questions via telephone or email.
• Work in a team environment, involving collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
• Participate in at least 2 CIP processes and propose innovation ideas within the AR area.
• Follow and implement best practices and processes defined by the company to work with high standards of quality.
• Participate in status meetings (internal).
• Attend internal training.
• Perform other functions related to the position.

Requirements

• Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering).
• Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, preferred.
• Knowledge of accounts receivable processes including account reconciliation and cash application.
• Minimum of 2 years in an accounts receivable role or accounting experience.
• Experience in a business service center preferred.

Skills

• MS Office (Excel)
• Adobe Reader
• Banking portals
• ERP systems
• Accounts receivable processes
• Account reconciliation
• Cash application

Location

• Costa Rica

Work Type

• Full-time

Experience Level

• Minimum of 2 years

Education Level

• Advanced student in accounting or a related field

About the Company

• Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
• Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
• Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
• More information at www.boschservicesolutions.com