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About the Role

The Sales Manager is responsible for providing exceptional customer service, managing existing accounts, developing new business, and overseeing all aspects of events to maximize hotel revenues.

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients.
• Respond quickly, professionally, and courteously to all internal partners and external customers.
• Demonstrate excellent time management, self-motivation, proactive planning, and attention to detail.
• Maintain existing assigned accounts/segments and develop new business for the hotel.
• Monitor and manage pre-event, event, and post-event details, including room blocks, meeting space, concessions, and billing.
• Attend customer functions as needed.
• Accurately forecast group rooms and F&B revenues, and understand strategies to maximize space and rooms.
• Gain knowledge of hotel products, pricing, presentation, function space, and audio-visual capabilities.
• Attain sales activity goals and individual revenue goals, including proactive and reactive calls, tours, and appointments.
• Learn and utilize digital sales systems and conceptual sales processes.
• Participate in all necessary internal meetings, conference calls, reporting, planning, and training.
• Work collaboratively with a focus on teamwork and an entrepreneurial spirit.
• Own career development and seek training and job opportunities for personal and professional growth.
• Carry out reasonable requests made by Management and comply with company policies and procedures.

Requirements

• Must be willing and able to attend customer functions as needed.
• Must be prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications.
• Must endeavor to work in a unified and collaborative way that fosters teamwork.
• Must embody an entrepreneurial spirit that enables one to make the best possible decisions for the hotel and achieve team goals.
• Must own career development and be an advocate for training and job opportunities.
• Must carry out any reasonable requests made by Management.
• Must seek to comply with company policies and procedures.

Skills

• Customer service
• Communication
• Time management
• Self-motivation
• Proactive planning
• Organizational skills
• Detail-oriented
• Sales
• Forecasting
• Revenue management
• Digital sales systems (e.g., Delphi, CI/TY, PMS)
• Teamwork
• Collaboration
• Entrepreneurial spirit

Location

• Onsite

Work Type

• Full-time

Experience Level

• Sales Manager

Salary/Compensations

• Competitive wages

Benefits

• Medical/dental/vision plans
• Life insurance
• Short-term/long-term disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development
• Career advancement opportunities

About the Company

• Concord Hospitality invests in its associates by providing training and development at all levels.
• Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
• Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.
• We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
• Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN!
• We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Equal Opportunity

• We support diversity and inclusion through our mission to be a “Great Place to Work for All."